Papa Johns Pizza — Restaurant in Panama City

THE WORST EXPERIENCE. We bought $40+ in order to redeem free delivery. WELL, silly me, put the wrong address. Sweet man answered the phone, but he could not understand why it was trying to charge us $10 more to simply change the address. Nonetheless, I asked for a manager to see if we could comp that money or what our options were. Manager, Bryan Boyer, told me that the system does that & there’s nothing he can do. He informed me that he was in the middle of a dinner rush & that I had already taken up 10-15 minutes of his coworkers time…. So I asked him if that meant he wasn’t going to help me or? He proceeded to speak over me. We never resolved the issue. I asked for a refund & for the order to be cancelled. Its my husband birthday & we had a feast coming, so we are very disappointed.

I understand that the computers do their own thing & that is out of the staffs control, but when did it become acceptable to speak to customers this way… My dad is hiring in the construction industry if you need a...

SAVE TIME, AVOID THIS PLACE! We ordered our pizza which had a 40 min wait on delivery- we didn’t mind. We waited an hour and no one ever showed up. We called the store shortly after and the employee said there’s no drivers, understandably we asked if we could just pick up our food really quick (which we would’ve done originally if they had just communicated with us) and the employee said no, that he would have to just give us a refund. Extremely disappointing and terrible customer service over the phone, ruining the plans we made for the night. Shortly after our phone conversation a door dash driver (very,very, kind man, I felt bad for him) arrived with our pizza completely smashed against one side of the box apologizing saying that’s how he received it. Highly recommend Marcos, they...

I made my order online for pick up for a single pizza for my son and I. Nothing fancy, no specialty, just 2 toppings. My order sat in "making" for over 30 minutes, so I went in to check it's actual status. They said it was a game night and they had about 50 orders come in at one time. This is understandable, but I feel the manager should pay attention to these highlight days and schedule more staff to handle the amount of business. 15 minutes later, our pizza was done and we headed home. The pizza was hot and fresh, but didn't have much meat. The bacon STRIPS also cover less pizza than bacon pieces, so we weren't impressed with that. This was last night, but before bed, my stomach bloated badly and today I've been in and out of the bathroom all day. I don't think I'll be risking...