Chipotle Mexican Grill — Restaurant in Parkville

I went to pick up our food and walk in to what looks like a Chipotle in either a zombie apocalypse, or after someone dumped trashcans all over the place.

Two employees are seated at a table, with another couple employees standing, and one employee walks out of the back and tells the lady in line that someone will help her. Meanwhile there is food all over the line, floor, and dishes and other stuff piled a foot highall over the grill area and it's 2 hours until closing.

An employee comes from somewhere and asks me if I'm picking up, I say yes, give my name and she hands me a bag. The bag feels light as I walk out so I look and realize two orders of chips and guac are missing, one large one regular, at $9 and $5 respectively I'm gonna go ask. So I go back over and let her know and she responds "so, yeah, we're out of those." I respond "ok..." she says "you've gotta request a refund". I think about saying "yeah, that's why I'm standing here" but instead look at her kind of confused and say "do you mean online or..." she says "yes, sorry about that. " and I shake my head, say "thanks" and head out.

I get home, the vegetarian sofritas burrito has more steak than it does sofritas, and no guac ($3).

So in a $40 order, $17 bucks worth is missing, not a word said, no automatic refund, no out status online, and instead I'm writing a bad review on their website (and here) and waiting for them to contact me because you can't directly request a refund, you know, like you can in the store you ordered from, or calling tomorrow if that doesn't happen.

My better half asked me why I didn't request a manager and my answer was if they were there and the store looked and functioned like it was I wouldn't have trusted them to be able to tie their own shoes let alone solve a problem.

I've worked in retail and food service for years prior to my current career so I'm always very forgiving and very understanding, but this place is a dumpster fire. When it first opened it was excellent, it has since taken a nosedive of insane proportions. The place is bad enough closing it would be akin to a mercy...

I go to this Chipotle several times a week, so here is some honest and experienced feedback for the managers, regional managers, or whoever can help better train the staff at this location. First, I get that the line workers probably don’t make much money, but nevertheless they are the face and attitude of your business. 85% of the line workers I have experienced at this location seem angry that they have to wait on you...which is their job. If I didn’t know better, I would think they were on a bonus plan that involved giving you the smallest portions possible of each item. Outside of that, I get that it’s a busy location but there is no need to rush through and throw the items in the bowl with reckless abandon. Not to mention, the items are regularly low or out and you have to wait for more. There is a manager there with dark hair and a beard that is very good and when he’s there, it runs like a well oiled machine but when he’s not there, it’s a free for all. The chips are regularly stale and the soda machine is regularly out of coke or ice. I never eat in the restaurant so I can’t really speak to the cleanliness, but it appears ok. So for the employees there, you need to realize that if you want to get somewhere in life beyond being a Chipotle line server, you might want to consider contacting Patti LaBelle because you need a...

Food area was not clean, and the absolute worst customer service. My kids and i walked in when they had no one else in the restaurant. The guy doing pickup orders, indicated that they did not have much items left so we would have a limited selection. He gestured for us to look at what they had to offer then called to the girl cleaning up the back area, i guess to let her know there were people waiting to be served. She did not respond and we stood at the counter for approximately 3 - 5 minutes. Guac, cheese and rice were scattered around the food area. Back area was also very messy. (Granted this was an hour before closing, however, food service area should always be kept clean during service.) During this time, several other persons walked in and stood in line. She then proceeded to walk over to the man behind us and told him, they had a limited selection of food items to offer. He then proceeded to tell her what he wanted, while we were still waiting to be served. When I advised here that we were in line before him, she said, "did you know the line starts there?" I indicated that we were at the counter and waiting for service. Obviously we were ahead of the man standing behind us. Just all around lack of structure, poor customer service and not a good look for the...