Panda Express — Restaurant in Parkville

My experience at the parkville location in Maryland was terrible The customer service was terrible i needed a glass of water to take my meds and eat my food i purchased and they told me they can not give me any water that I had to pay for a soda cup. They were laughing and the person in charge could barely speak English and could not give an explanation as to why I could not have a glass of water. If this is a policy for Panda Express I’m very disappointed! They make no attempt to please or appreciate the customers who make pay days possible. This is not what customer service is about. They lost a valued customer. The corporate office stands behind this terrible service. When speaking to them they told me there was nothing they could do and hung up on me. The worst! Not to mention that the quality of the food was terrible looking. They don’t care about their customers they just want money. Then on top of everything the person in charge told me that I could bring my cup in from out side to get water which puts everyone’s health at risk due to Covid-19. How backwards is that?! The whole crew should be fired. Worst I’ve ever encountered at a fast...

Ordered food with 2 chicken egg rolls. Got food sat down with my 2 babies and my sister. Egg rolls were not in my bag of food. Realized they mistakenly gave me crab ragoons after my baby had eaten one and realized my sister didn't order them. Went up to get my 2 egg rolls I ordered and they had mistakenly charged me for the crab ragoon. They started arguing with me about the cost of ragoon vs egg roll prices and I just kept saying ok give me the 2 egg rolls I ordered. They just kept beating around the bush. I was getting frustrated, and they said to give them the ragoons, so I went to give them the ragoons which they started complaining that I ate one. At that point I was done trying to talk to them for 15 minutes about it and just said I'll report it, and the supervisor said awesome and walked away. All they had to do was give me my 2 egg rolls, they even admitted the mistake they made to each other but wouldn't admit it to me or apologize. Really was frustrating and got me upset...

TERRIBLE! This was my second and last time supporting this chain. I was not satisfied or liked the food at the Reisterstown Rd store also.. The food is presented in a very appealing and appetizing fashion. Can anyone cook rice. When eating rice.. It should not be hard. People you need to put some heat to soften it. The vegetable mixture same thing. You can't just dip it in water as if it was a baptism. It needs to be steamed or sauted for some tenderness. Ah, the vegetablestook 1st place for being bland. The string beans with shrimp on a scale 1-10. I give a 2. Pepper chicken, rated 0. Keep the pepper shaker on when making this dish. All I tasted was pepper in the weird brown sauce. I have more to say however I will end it here because I won't t be patronizing any of these establishments again. I tried to post without a rating, however it would not accept the comment. You didn't deserve the rating of 1. This...