Starbucks — Restaurant in Parsippany-Troy Hills

After several false starts, Parsippany's second Starbucks location is finally open for business.

The menu selection is the same as any other Starbucks in the area. They do offer Nitro Cold Brew (also offered in the Lake Parsippany/Route 10 location, but not in Denville or West Caldwell). Despite being a new store, there are no special promotions.

The layout of the store makes it seem larger than it really is. There is a nice mix of soft chairs with end tables and tables with chairs (though, Starbucks has still kept with its tradition of not bringing back the plush arm chairs it had in locations years ago. I feel this is a wise move as the faux leather cushions make the chairs easier to keep clean).

There are full 3-pronged outlets AND USB ports under the benches along the side of the store to charge your electronic devices. The store does NOT have wireless charging capable tables like a few locations do, but this is not a huge loss; most of the stores with wireless charging no longer have the phone adapters due to theft.

The one thing this store has that makes it stand out is the "fish bowl." There is a glass-enclosed meeting room. According to a barista I spoke to, this meeting room may be used for Starbucks meetings, but it is also available to be reserved. When not in use, the glass doors/sliding panels are open, adding extra seating. There are outlets along the back wall, and some built into the floor.

Despite seeming tech-friendly with the easily accessible charging ports and outlets, the one place this location falls short is WiFi. They are still on the old "Starbucks WiFi" instead of the faster "Google Starbucks" WiFi you'll find at most other Starbucks locations in the area. This means sites lag a bit. Honestly, while this is not a reflection of the company or store itself, it will be a major factor in whether I decide to travel to Denville or the other Parsippany location instead of this location in the future- despite this location being 8 minutes from my house.

As of 02/09/2018, Mobile ordering does not seem to be available, but I expect that to be changed in the very...

I’m a Starbucks Partner myself, so I am very well informed on what a barista can and cannot do at my job- especially when it comes to health and safety issues.

I went through the drive thru tonight and was “greeted” by an older woman at the speaker (I think her name was Kathy or Katherine.. something with a K, and she was an older lady). She sounded like she was half asleep and was all around very rude, even my boyfriend was astonished by her tone.

I ordered an iced caramel latte with whole milk, and gave her my partner numbers when I got to the window to get my employee discount on the drink.

I had already driven away before I had tried the drink, and it definitely did not have caramel syrup in it. On top of that, the milk tasted sour. I couldn’t take another sip and eventually made my way back around to the drive thru soon after.

I very nicely let her know that I had just ordered but the drink didn’t have caramel in it. She first asked me through the speaker if what I wanted was for her to add more caramel syrup to it. (If you work at Starbucks, you’d know that you can’t take drinks back under any circumstances. It’s a health hazard.) I then told her the drink just doesn’t taste right and asked if she could just remake it. When I got to the window, she already had her hand sticking out of the drive thru, waiting for me to give her the old latte. I was kind of shocked- as we are told repeatedly at my Starbucks location that taking drinks back from customers is very much not allowed… It is also something you learn through barista training.

I called one of my coworkers after this interaction and they knew who I was talking about right away. My coworker had told me they have also had very unpleasant experiences with this...

Disappointed with Inconsistent Service

I’m a regular Starbucks customer and have been ordering the Lavender Matcha almost every day. Today, I was told it’s no longer available and was recommended the new Strawberry Matcha as an alternative. I went ahead and ordered it with extra cream—something I’ve done many times before without any extra charge.

To my surprise, I was charged $1.25 extra. When I questioned it, the staff insisted that Lavender Matcha includes cream by default, and that’s why I was never charged before. This explanation didn’t make sense, especially since I’ve always requested extra cream as a custom add-on. It felt like the barista was either misinformed or new, and instead of trying to clarify or assist politely, she became defensive.

To make it more confusing, when I tried ordering again today with extra foam, no extra charge showed up on the app. This kind of inconsistency and lack of customer service is disappointing—especially for someone who visits daily.

I hope Starbucks looks into better training and consistency across staff...