Jack in the Box — Restaurant in Pasadena

I was there to pick up a DoorDash order and I got stuck in the line at 10:15pm on Saturday, June 11th. The line hadn’t moved in over 5 minutes. When I decided to back out someone pulled in behind me and I was stuck. 20 minutes later I was at the window and I was told to park out front because they couldn’t find the order and they needed to get the orders to the cars behind me. I was upset because I told them at the speaker box the name and they told me to pull to the second window. Why were the people behind me now priority and I was supposed to pull around front? They’ve done this before and I get stuck in the parking lot for 10 minutes and then I have to call to see if they’re ever bringing the order out. The 2 guys working kept telling me I had to move and I kept telling them I had already been there 20 minutes and the order should’ve been picked up 15 minutes ago. Then there was a black lady that came to the window and she was telling me I had to move or she’d cancel the order completely. She kept saying “it’s DoorDash” as if the DoorDash customers are less important. And then she walked away and said “we can just cancel her shit”. I proceeded to sit there and within 2 minutes they had the order to me. I asked her name and she shook her head and said “it’s Marie” I really don’t think that was her name I think she gave me a fake name. The 2 guys made me mad because they kept telling me to park in the front when they could’ve used that time to make the order but she was completely...

I take all the nice things I said back I have been coming here since this facility was built and these last few months the order and accuracy has been pretty horrendous I had to go back tonight because finally I had enough of getting the wrong order and the manager was acting all high and mighty because I took two bites of the sandwich to find out that it was the wrong kind of sandwich because the first bite I took I thought I must have been crazy that it was not what I ordered. Then she starts to have some kind of righteous moment with me because a percentage of the sandwich that was wrong in the first place was already bitten as if you could take a food back anyway and it was the wrong order in the first place This is very classic fast food business and I'm just tired of this being the only place that's open late at night for food Y'all have been abusing the late night food service game out here in Pasadena and it's a disgrace. I'm definitely not coming back because I know you have some salty people there I don't know what they're going to do to the food. So annoying so mf annoying this is the only option in Pasadena for late night. I regret being your customer for however long it is that building has been there. Disgrace. I should have put all those late night dollars into a Roth IRA. This is what you're doing to the community. My city...

I ordered 2 tacos and a JR bacon cheeseburger. So apparantly they don't give you buttermilk sauce anymore. They charge 25 cents per sauce. I thought it came with tacos if you bought any. I went ahead and bought 4. If I hadn't looked in the bag, I would have paid extra and not even gotten the sauce. The bacon cheeseburger was unfortunately terrible, and I couldn't even finish it. The tacos have gotten more and more skimpy with their filling. I was really disappointed in the quality of their food. I really enjoyed their food when I was a kid, but the taste has dramatically declined. I did read an article that a customer shot an employee because they told them they had to pay for the sauce. Now, it is annoying, but buttermilk sauce is not worth a human life...lol. Please, people, let's...