Ross Dress for Less — Local services in Pasadena

Ross is amazing. It picks up from a time in the past that was elegant and does its best to present it to the people of now. Once you would go to a big beautiful department store. The place was super classy. Always two stories. First floor was the good stuff. The quality perfume and make up. Also, the jewelry and clothing. All top of the line and designer. People who were experts at the product line worked at the counter assisting you in all the new trends. Very personal experience. The place was always decorated in upcoming styles. It smelled fabulous. Upstairs was home goods. Again, the best brands of cooking, luggage, bedding etc. Way way back in the days of oldin times they even had a service section to purchase things like event tickets or travel. Also, in these times there would be a salon to get your hair did and a full service Cafe. Pretty normal to have brunch there on holidays. But them days be long gone. Classy has turned to Sassy and I'm ok with that. Keep on moving on. But we are here to talk about Ross. The long time removed third cousin of the department store. Ross, you alright in my book. You may not have all the classy stuff and 2 floors but you got the product. Good stuff crammed up in the Ross. What they miss in overhead they make up for in stock and pricing. That's cool by me Ross. ROSS such a peculiar choice of name. Should have gone with Haus. HAUS is just funner to say. Try it. What's up Haus? Hey Haus? Yo, Haus. See told you, Haus is so much more funner to say. Ross we just think Rachel, you know? Anywho, go to Ross they got cool...

It’s an “ok” place to shop considering the area. It’s messy all the time and more than half the employees are rude and unprofessional. Furniture is way over priced and most if not all have damage. Not to mention the restrooms. They should always be open for a place like this that people tend to stop by for one thing but end up taking more, spending hours at a time. In the past month I’ve visited the store about 5 times, had to use the restroom and they’ve been completely closed. No sign “out of order”, not cuz it’s being cleaned or anything. It’s just closed. Fitting rooms are open so no Covid/pandemic excuse. I asked the manager tonight in a few different ways so she could tell me why the restroom was closed and she didn’t have an answer. She stuttered her final response to restroom being “out of order”. These people are closing the restrooms to simply not clean them. They don’t have an actual response until like this lady saw herself having to give an excuse. Valid? Maybe. But it’s in no way ok for the restrooms to be closed. There’s children, elderly, medically needy people, pregnant women that find themselves having to go to a place like this store and all of a sudden get an urge just to find restrooms closed. I’d like to see what happens if there’s an accident and they have to...

So I always went to a DDS or other stores Burlington but never Ross I dunno I never had not even the urge to go see inside and well now that my mom needed some flipflops I decided to go because after going to 4 stores Ross being the 5th I thought why not n so I go n I find some sandals n purchase them I paid 5 card n the remaining 3 and change with money The sandals did not fit my mom I went back right away to return and get my refund however was told that they can only give me the 5$ on the card or a voucher for the full amount which by the way the voucher is in store credit I did not like the store at all n was not planning to return so the voucher was not acceptable and I paid 5$ with card n the rest with money but they were only trying to give me 5$ back why I can't answer why but I asked for the manager because no no no No one told me that by paying with 2 different methods I would only get one payment back I got my full refund but never ever again will I step foot into any Ross at all this was very wrong I don't really understand why the cashier was just trying to give 5$ back on my card only but they need to inform their customers before taking our payments because this was not right at all Trust me never again will I go...