Winchell's Donut House — Restaurant in Pasadena

The cashier (6:30-6:45 weekdays is when I’ve gone) very literally chooses which order to serve customers. I stood in line today for five minutes, other days it’s been faster (but only because someone from the back comes to help the cashier). She (presumably), points to the person she’s decided to serve or decides someone else should serve. My normal take is to simply say that the person in front of me was next or to step forward to order. Today, I had stepped to the register, was asked to wait and then two others were that had just walked in were served. That was the last straw. It is already a trial to get in the door, with all the customers with coffee and pastry in hand, talking about work near the door and throughout the lot, being told to wait until they decide I’m worthy of spending my money— I’ll pass. I’ll start going to Winchell’s on Lake or even better, a Mom and Pop...

Great place, not expensive, open 24 hours which is super good. The employees work hard and are never rude, despite the constant flow of customers. Large variety of donuts and sandwiches. Not a lot of seating but there's a big parking lot so you can eat in your car or outside. You can tell it's an important local place for people to get daily coffee and talk with others. Thank you Winchell's. I get coffee and a donut on Sunday mornings and it's not...

horrible I ordered Before some people behind me and waited 20 minutes for a simple turkey sandwich while the manager watched and did nothing the orders made after I ordered were made before mine I even asked the manager how it was possible to order after someone else and get my...