Swagg Coffee Bar — Restaurant in Pasco

My mom came here to surprise me and my little sister at home with some drinks. She asked for one of the drinks to have no coffee in it beings they don’t drink coffee. My drink she had gotten me tastes like swamp water, almost no flavor doesn’t taste like Carmel apple. When they got home she wasn’t going to return either of the drinks and was going to through them away. I told her I’d take them back for her, when I got there they flat out told me she “didn’t ask for no coffee” they continued to argue. I tasted both drinks that were remade and the vanilla drink was okay, but the drink I got only tasted like watered down energy drink had no flavor in it. When I got home I tried my mom’s and it had lots of flavor as was delicious then she tried mine and was disappointed that it didn’t taste good and had no flavor compared to hers. When told about this the workers got frustrated with me and snapped at me. I have a right to be upset especially when the drinks don’t taste good 2xs in a row. They work in customer service, there should have been an apology and left it at that instead of continuing to argue with...

I just started going to this coffee shop because I recently moved so it’s closer to where I live. I love the drinks but the customer service is horrible. This is the second time this happens to me and it’s absurd. I typically order online to have my order ready for pick up since I’m on my way to work. There was a truck delivery blocking the entrance to go to the front to pick up my order. There was no one in the drive thru window when I pulled up I let the barista know I was picking up an order. My order was ready to go and sitting right there when the girl refused to hand it to me and asked me to park in the front! She then starts waving to me laughing with her co worker until I got down to pick up the order. Either you change your “policies” or you get workers that have better...

Rachel was incredible!

It was my first time here and I chose here because of the white coffee!🤍

Rachel went over drinks options and flavor choices. I am DF and prefer caramel sauce vs syrups. Rachel recommended the Chupacabra (white chocolate, macadamia nut, caramel sauce and a dash of cinnamon.) She said “think of Cinnamon Toast Crunch”

(Mind you I made it soy and subbed white coffee.)

The drink is probably better as is, with my changes it is good but I would try another option when I return. For me it was mainly the “dash” of cinnamon, it was a bit heavy handed.

Excited to return and see what other...