809 Restaurant — Restaurant in Passaic

So I'm giving this resturant 1 but if I had too it will be a zero do to the fact that I placed an online order on the 809 restaurant own website. Once I placed the order, it said thank you for your order and that I will recieve an email confirmation. After a couple of minutes nothing email. But then I got this phone call. They call me twiced since I don't answer calls I don't know. After the calls they send a text saying it was the restaurant trying to contact me about my order. So I give the number a call back to see what they wanted. I spoke with a man trying to confirm my order asking about the plate and that it will be done in 15 minutes. I said cool thank you. As soon as I hung up the call the transaction comes out my account. My husband and I parked once we got to the resturants. My husband goes in 809 restaurant. After a few minutes he comes out saying that they said i never paid or got the order. My husband is black and tells me to go in because they don't understand him. I go inside and spoke with the lady, she said I never paid. Then proceeded to tell me she never gotten an online order. BUT THE CRAZY PART THEY HAD MY NAME, AND THEY HAD THE BIG PLATE THAT I ORDER ONLINE. I showed her my bank account, which i didnt need to honestly. They kept showing my the tablet which orders come in at. They said they never had an online order. 🤔 if you never had an online order then why is my plate sitting there. I called the number back and they said yes they called the restaurant as well. She also let them know that it was there online website that the order was made at. The lady still in disbelief called another person as she claimed was her boss. After explaining the situation a thousand times nothing was resolved. They wanted me pay again after I paid 51and change the first time. Obviously there something going on at this restaurant. A big scam on there website or maybe this is how they do business. Which is sad because my cousin was the one who recommended this restaurant. There customer service was extremely bad and unprofessional for a food business. Don't ever order from their website. They will take your money and claim you...

The food didn't taste good nor did I get what I ordered food was dry and tasteless just salted I ordered stewed chicken and beef stew both with arroz con gandules and beans but asked for the beans separated so the food wouldn't be drenched in them... Both orders came with white rice and the plate drenched in beans The maduros tasted like the nasty frozen ones from the supermarket that Goya makes

The mangu con tres golpes I asked for no cheese and extra onions I got no onions and with cheese

Maybe whoever takes the orders for Uber eats doesn't...

Horrible service. Sat down to eat and was given my empanada in a tissue instead of a plate. Asked for sauce on the side for my mofongo and no spoon was brought to me. Half way through dinner and was still waiting for something to drink. I guess I had no men at the table so no need for the extra at the table. I wish they had a way to give negative stars on here. So happy I dont have to visit this side of jersey often. Really wanted a lemonade but at that point I didn't even get a dessert. I will never...