Factory220 — Attraction in Passaic

Factory 220

Pros: It could be a great event venue despite being in a desolate area with several adjacent abandoned buildings. It has that rustic industrial look that can be easily transformed into a great space for any sort of event.

Cons: They have serious customer service issues. I was forced to wonder whether this was even a ‘valid’ business venture. If you want crass uninformed people planning your event, then it is the place for you.

Here are some lowlights. After a detailed description of my event and a couple of email exchanges with Ruti Galandauer clarifying the details, my quote consisted of a single sentence email—The price and a vague statement about “bringing in the chairs and tables”. I figured I could iron out details in a face to face encounter, so we set up a meeting to see the space and to discuss the event and all the services the venue could offer. I was supposed to be meeting with Ruti, who didn’t show and was apparently meeting with another client, off premises. An excuse that was offered after I asked several times when she would arrive. Instead, I had the unfortunate experience of meeting Shamir, whose social skills would be laughable if I didn’t have the misfortune of interacting with him. I was simply perplexed by the entire interaction. It was as if they were doing us a favor by potentially letting us rent the space. Shamir was just unnecessarily offensive at all turns. I wasn’t sure if it was unadulterated bias or just complete ignorance. For example, I asked if parking would be an issue with 2 big events going on at the same time. His answer: ‘You’re Nigerian right...we had a Nigerian event for 1000 people just the other day and the parking lot was empty. You know the people take buses or can Uber and carpool’. How is this an appropriate response except if, of course, you are socially underdeveloped...and in which case you should not be the face of any establishment that deals with people. That was one of a few ridiculous statements he offered as wisdom during this unfortunate encounter. Beyond that, the person I was scheduled to meet never showed and ‘Shamir the great’ had more useless answers to questions about services the venue could provide. I certainly feel like we dodged a bullet, because there’s no way I would feel comfortable with these people anywhere near an event that’s important to me.

The space could be great, but the people that run it are an acquired taste. If ignorance and incompetence are not issues for you then you will have no problems at all. Unfortunately, there’s validity to the many negative reviews about this place. I seriously had hoped that wouldn’t...

From the beginning, communication was terrible. The original manager messed up our first appointment. When the owner finally let us in we were left in a loft for 40 minutes until we finally left. We were promised free uplighting if we decided to book. The space itself is beautiful so we sucked it up. We only found out there was a new manager because we received a bill and when we said we had spoken to the manager they told us there was someone new (there wasn't until about 2 months before our wedding). No one at the venue communicates to one another and we were consistently repeating ourselves.

So...day of the wedding. We had paid for lights and draping through another company. They had a Friday wedding and Sunday wedding and left the lights up so the other company that came in wouldn't have redo them....so we paid and had different lights. P.S., the free uplighting we received...I asked for white and they gave us blue...our colors were pink and white.

The rooms were FILTHY. And even though we asked the manager, Brianne, to have them cleaned, they weren't. My husband dropped a check off at the venue earlier in the week and walked through spaces to take pictures with Brianne. We decide we want to take pictures in front of a red door. DAY OF THE WEDDING WHEN WE GO TO TAKE THE PICTURE Brianne discovers that red door doesn't open.

They had promised to have hanging lanterns that were not there. There were 1/4 of the amount of tables for the cocktail hour. And every table in the venue was dirty. Not kind of dirty but spilled drinks and flowers. My family and caterer were left to clean up.

Also day of, Brianne schedule meetings to show the venue to other people. Two white wines were chosen for our open bar. They only had one and it wasn't one we had chosen.

The list goes on. And since then, every effort to contact the venue and fix the situation has been fruitless. They accused our guests of drinking too much (1/3 of the guests don't drink) and have not offered any remedy. So, while the space is beautiful, it is most definitely not worth the headache or the money. Spend the money on a venue that does...

Factory220 provides an authentic atmosphere that adds a unique touch to any wedding celebration. The venue's ambiance is distinctive and creates a memorable experience for guests.

The venue offers spacious rooms that can accommodate large wedding parties. The wide rooms provide ample space for guests to move around comfortably and enjoy the festivities.

Factory220 is known for its exceptional service. The staff goes above and beyond to ensure that every detail of the wedding is taken care of. From the initial planning stages to the execution of the event, the team at Factory220 is dedicated to providing a seamless and memorable experience. One of the highlights of Factory220 is its delicious food. The venue offers a variety of menu options that cater to different tastes and dietary preferences. Guests can expect high-quality cuisine that is both flavorful and beautifully presented.

Overall, Factory220 is a highly recommended wedding venue. Its authentic atmosphere, wide rooms, perfect service, and good food make it an excellent choice for couples looking to create a memorable...