Mad Mac Macaron — Restaurant in Paterson

I placed an order to have shipped to my sister for her birthday. After you place your order , they send you an email with an order # And they use this company named Shop to ship your order. When you click on track my order from the MadMacNYC, it automatically sends you to the shoo site, once you try to track your order it ask you for tracking number but MadMacNYC nor the Shop sends you a tracking number and also a payment which you already paid when you place your order they charge you at that time. I have sent messages to both establishments and have not received any response back yet. And my sister hasn’t received her package yet either. I will Not be ordering anything from this business again, and I will Not recommend it to...

Very disappointing customer service, as in there wasn't any. I spent more $700 in gift orders in July 2013. We had a delivery problem with one order (it was delivered to the wrong address - I found out a week after it was supposed to be delivered). I tried to call, email and message via Facebook someone at Mac Mac's. I left multiple voice messages (because no one answers the phone) and sent multiple emails (no one responded and the last email bounced because their mailbox was full). My last attempt was leaving a Facebook message, which went ignored. Without some sort of customer service, ordering from Mad Mac is a crap shoot - if anything goes wrong, you're just...

The macarons are great! Their customer service is above excellent! It was my first time ordering and I didn't know what to expect! I got them and one set was crumbled, I emailed them and they insisted on replacing them! They didn't have to it wasn't their fault that the shipping people wasn't gentle with them. I got my replacements quick! They was so nice, fast and really cared! It meant a lot since it was a special treat for me! I would recommend them! Thank you Mad Mac! You guys...