Chick-fil-A — Restaurant in Peabody

Really disappointed with their service today. I work at the mall and order here almost 5 days a week. The manager sent me rewards for the regular chicken sandwich every now and then. As per the Manager's instructions if I want to switch the regular to spicy sandwich I just have to put it under instructions and they'd do it. For the past 7-8 months that's exactly what I've been doing and today suddenly they told me that they never do it and make it look like I'm lying. That's first. I left my store to grab food while ordering online kept waiting for close to 20min at the store when I asked where my order was it was not even on the system. Now after waiting for 20min and after all that confusion you'd want to make sure that you make the customer happy after that but no!! they had to get my order wrong after that i wanted my sandwich with no pickles and with pepperjack cheese. They sent the sandwich with the pickles but no pepperjack cheese!!! After going back and telling him my problem the guy says I'll have to charge $0.30 for the pepperjack cheese!!!! So done from this place!!!!!!! (Just so you know pick up name is Jue G and the manager has always everysingle time switched my regular sandwich to the spicy sandwich if its on the special instructions!!! The employee today can also confirm that with...

I just recently interviewed with this company and it was the worst and most disrespectful interview I ever had first off the woman who set up the interview and I was told to ask for when I arrived was in another state than they were almost 20 mins late for the interview the person who interviewed me was very young and and didn’t know how to conduct a proper interview and it lasted not even five minutes and then some young guy claiming to be the gm told me it didn’t matter how much experience I have that it’s not about my experience i told him I like that they were closed Sundays cause I m a Christian and he just looked at me and said well if your someone we are interested in you’ll here from us in two days well it was obvious from the way I was treated at the interview I wasn’t getting a call back and there was no one older than 25 at this location I feel i was treated in a manner that was unprofessional and discriminatory and this is supposed to be a Christian organization I don’t see how having experience in the food industry isn’t important to what it was they were hiring for also I do interviewing for my company I would never treat a potential...

UPDATE - Sometimes, you can tell a lot about a business by how they respond to their mistakes. The Hospitality Manager at Chick Fil A reached out to me with an apology and an explanation. His went the extra mile to address my concerns and although what is done is done, this response shows that the business cares about their customers. If possible, I will change my rating to five stars. I was not asked to or pressured to whatsoever either. I am just very impressed with this business' attempt to correct a situation.

Original Post - I love Chick Fil A, but this is a rare location that just does not seem to know how to handle busy periods of business well. That's bad enough, but when you add poor attitudes and incorrect orders to the mix you have just another fast food chain. Being told that taking the time to talk to me about an issue is wasting the time of a manger when he could be preparing food instead is completely unacceptable. Hopefully they get their act together. The quality of the food is the only reason I will give this place two stars...