Subway — Restaurant in Penn Hills

What ever you do DO NOT GO TO THIS LOCATION!! I haven't been here in about 5-6yrs. Turns out they've gotten worse! First I tried using the coupons from the paper, the woman behind the counter CLAIMED they didn't take coupons. I asked why she shrugged her shoulders. I put in my order for 3 footlong hoagies. 1 tuna,2 regular grilled chicken. I told her I didn't want the chicken hoagies toasted. She started building the hoagies w/out heating the chicken! Then got upset when she had to deconstruct the hoagies to heat the chicken. The 3 hoagies came to $39! It would've been $17.99 w/the coupon. I asked how much a doz cookies were. She said $10 umm maybe $14. This place isn't right! When I checked out she said I need to have your card. I said I have cash. She said again, no I need your card. If that doesn't sound STRANGE idk what does! I told her you won't get my card you will get cash! At this point I should've just left it there. But hopefully this will save others. Beware, they don't take coupons, at least from ME. And they WANT you to...

Terrible service! It's pretty bad when subway sends BOGO coupons through the mail and when you go in to order at this location not knowing they don't honor coupons in which it would of helped to have known about this before she made the sandwiches but no I go to pay and hand her the coupon and she wouldn't accept it. When I asked to speak to the manager she was very rude saying I should of told her about the coupon when I came in and I said I shouldn't have to tell her and that there should be something saying they don't accept coupons. Needless to say I left and all that food was wasted because they fail to communicate...

I placed an online order. Get to the store, go to the register, there's a line of people waiting to have sandwiches made. Lady refused to acknowledge my existence for 20 minutes AFTER my order should have been ready and when I said something she said oh its not ready then proceeded to make sandwiches for people who walked in AFTER me. And then she's out of chicken as she's making my sandwiches. Wouldn't have been out of chicken if you didn't take 5 customers in front of me. I understand it gets busy but you know online customers come to the register... maybe don't ignore them??? Terrible customer service and...