Went thru drive thru on 9/21/24 at 630pm and placed order for iced coffee and happy meal toy. Paid for the order and was told to pull into drive thru spot (for just a coffee order shows this location has issues). 5 mins later received coffee and asked about happy meal toy for my daughter, employee left, 5 mins lady with red hair that id'd herself has manager on duty came out stated that they had changed their policy and no longer sold happy meal toys only and offered a refund for the toy. As I explained to her as my daughter began crying, its fine with me to have that policy, but her employee however accepted my order for just the toy, it was on my receipt, she should honor my purchase even if it was against the stores policy. She was very rude and flip and refused, I wish I would have thought to returned the coffee as well.
McDonalds lives off kids begging their parents to go there, she made my child cry, because as the manager she failed to make the situation right, when her employee errored by making the sale in the first place. I hope they can send her to McDonald university to learn how to be a true manager and not just a store policy Nazi. I drove to Rising Sun McDonald's and purchased a happy meal for just the toy since we had already ate. It wasn't about just wanting a toy and not the meal its about how customers and more importantly their kids are treated. I will not return for any reason to that McDonalds in...
Read moreI unfortunately live 2 minutes away and I don't know if its they don't speak English or if they're incompetent but every single day I order the same thing a bacon egg and cheese Mcgriddle substitute for a round egg and Egg and cheese Mcgriddle substitute for a round egg. Every single day they mess it up and give me a folded egg on 1 or both of the sandwiches. It's correct on the screen and the receipt which I pay an extra 2 bucks for a piece so it matters. Its not the girl at the register because she puts in in correctly it's whoever they have on the grill that's incompetent because the sticker literally says in BIG BLACK letters NO FOLDED EGG. I've wasted so much time going back there making them fix it and it's really getting old at this point they should just give me my order for free for the next week. From now on im going to make a post every time they mess it up its been at least 10 times in the last month. I kid you not its literally every single day I checked the top sandwich before i left to make sure and that was ok so they hid the wrong one at the bottom. I'm starting to think they're doing it on purpose because there's no way someone can be...
Read moreWe used to go to McDonald's all the time especially when they had specials B1G1 or buy one get one half priced and the best was a 2 for $5.00 fish sandwich but with the prices these days we just can't afford to go like we used to. Our last visit was great service and food " like it always is!" I used the app on my phone, which is great. You can accumulate points for free food or discounted items so I use it as much as possible. My problem is with the receipt they offer you a buy 1 get 1 free any sandwich but when I tried to fill out the survey a lot of the numbers are not readable they should have a way that makes the numbers darker and more easily to read . I did try 2 different ways that were available for the survey, but neither worked because I couldn't read the numbers clearly. Some people might think this is petty to complain about, but with how expensive everything is in every store, you walk into , getting a promotion discount of buy 1 get 1 is a big deal for some people. I'm just asking if you can please make sure all numbers are...
Read more