Burger King — Restaurant in Peoria

The ONLY reason I gave this restaurant two stars is that my order that they had available was correct, and they gave me napkins. The fries were not hot, even though I had to wait. The only reason that I frequent this Burger King is that it's in my neighborhood, and I want it to stay open. At this point, it's close to an abusive relationship. Every time, including this time, I wait at the speaker for at least 3-5 minutes to place the order. At least one person behind me always drives off. This happens no matter what shift I go to - lunch or dinner. When the order is finally being taken, they are always out of something or something is broken. This time, they were out the chicken for the Chase Hudson meal; therefore, I was going to order a shake instead, since that comes with the meal. The shake machine was down as well... In the middle of taking my order, the worker cuts me off and TELLS me to wait a minute - she did not ask. I received my order but no receipt, so I had to ask for a receipt so that I can take the survey. I received a printout with the website for the survey but with no survey code, which means no survey without a code. In summary, I had to resort to a Google review with the aspiration of a regional manger seeing these reviews and doing something about this before they lose all of...

I am very disappointed in my experience at this location (BK on University) I ordered an impossible whopper and my husband ordered an impossible whopper with no pickles and no mayo. When we got home we discovered that there was only 1 impossible whopper (the paper wrapped around the impossible whopper had no markings indicating that it was the standard impossible whopper) and a regular whopper. We are vegetarians and my husband has dietary restrictions, which is why he requested no pickles and no mayo. We drove back to the location to get my husbands order right. When we got home, I realized upon opening my impossible whopper it was not what I had ordered. I had trusted that the wrapper I ordered was correct because there were no markings on the wrapper. This is our first time ever going to this location and it was a very disappointing experience. I called the store because I didn't know what to do. The person that I spoke to over the phone heard my grievances and offered to make my order again but this would be the third time driving back to this location just to get our order right. At this point leaving a review of my experience is more important than getting my order right. The fries were also soggy and unappetizing. We will not be ordering from...

With the car ahead of us pulling away shortly after we arrived, it took us almost 10 minutes to even be acknowledged by the staff conversing on the other side of the window. Once we finally paid we were told to pull forward as they were waiting on the chicken fries. A little annoyed but sympathetic to the staffing situation these days we had no problem but after another almost 20 minutes we still had not received our food. For context the whole order was a 6 dollar value meal and chicken nuggets with a sprite, pretty simple nothing overly demanding. I finally got out of the car and went inside to discover 2 employees staring at the order screen like it was in a foreign language and by this time the other few customers approached the counter as well since they too had been waiting far too long for the term fast food to be used. After a few more minutes the staff finally started moving and got me a bag of room temperature food that had clearly been ready for awhile and a burger prepared wrong. Absolutely pitiful experience and despite being a huge BK fan I will not be returning to this location. Wasted way too much of my girlfriend's hour lunch break waiting on mediocre at best service and food. Save your hard earned money and valuable time and...