Insomnia Cookies — Restaurant in Peoria

I was so disappointed in the customer facing staff. There was a young woman that came in because she has been delivered the wrong order, she was clearly very introverted and struggling to communicate her frustrations. The staff was extremely rude to her and openly mocked her to other customers when she left. Other than the rude behavior, the service was slow and inefficient. Multiple people turned around and left while we were waiting.

The cookies were nothing great. My chocolate chip cookie looked like a nestle break and bake it was so small and broken, in fact you could still see the outline of the square it was in. The other cookies we got were ok. For sure not good for the price. We sadly won’t...

I'm very disappointed by the service they provide, that is very unacceptable. Google says it closes at 1:00 am, and I was there at 12:00am, and I was denied ice-creams by the lady and she said, "Sorry, no more ice-creams for tonight". Even though, I see there were ice-creams right behind the counter in their freezer. Now I just feel like they are trying to wrap it up as soon as possible and not trying to make or attract customers. They are gonna lose many customers if the service is like this. I'm very disappointed by them.

I remember having insomnia with my friends at Bloomington. The customers...

Placed online order through the app at 4:40 PM for a pick up at 5:45 PM. My husband went in to pick up the order and was told that they didn’t have one for me. He then placed a new order but it said it was going to be another 15 minutes. So I needed to pick up on my way home from work… Spoke with Tracey on the phone and explained the issue and she was kind enough to make it right and refunded the order and still gave me the cookies.

Online/app orders can be weird sometimes, but I really appreciate their service...