Sonic Drive-In — Restaurant in Peoria

As a regular customer, I have always appreciated Sonic for its quality and service. However, my recent experience was disappointing and prompted me to bring this to your attention.

Upon arriving at the drive-thru, I was met with a significant delay. I waited for 2-3 minutes without any acknowledgment from the staff. Understanding that busy periods can occur, I patiently waited, but the lack of initial response was concerning.

When I was finally attended to, I gave my order, then a staff member(a different one than the one who spoke first) informed me that their headset had died. While I understand technical issues can happen, the subsequent interaction was frustrating. After giving my order for the second time, the staff member asked me to repeat it again. Throughout this interaction, the employee was extremely quiet and slow, making it difficult to ascertain if my order was being understood or recorded correctly.

The communication was unclear, and it seemed like my order was not being taken properly. Feeling uncertain and dissatisfied with the service, We decided to leave and visit the McDonald's next door.

I believe that efficient and clear communication is key to customer satisfaction, especially in a drive-thru setting. I hope this feedback helps in improving the service quality at your location. I look forward to seeing positive changes and would like to continue patronizing Sonic in the future.

Thank you for taking the time to address this matter. I trust that appropriate measures will be taken to improve customer service experience.

I responded to the message you sent here and none of the responses have been genuine. I’d imagine you’re using ai to craft your responses. Or no human involvement...

I would not recommend working here, the head manager comes in to work high every single day, the manager also lies about being able to be flexible with the time schedule, not to mention he comes in for like 20 minutes yells we’re not moving quick enough then leaves, 2 of the managers there who IS A COUPLE just stand around and watch everybody work and is on there phones not doing nothing but making it harder on the cook, they are very rude to new employees, and kiss in the back, the only hard working professional manager there is hannah! They work you hard literally TO DEATH for nothing, the manager doesnt put anybody on the schedule for a week because he wants to work all the shifts and it makes it harder for the only couple employees that work there when it’s very busy and then the next week he puts everyone back on the schedule to the point when payday comes nobody has ANY money not even the shift manager. uh oh and don’t be a different race other than caucasian or you will definitely be treated differently. if you would like to get a first job or just wanna work somewhere but you need ACTUAL money please go to mcdonalds, jack in the box, or just work retail because this sonic will have you pulling out...

The last time I visited this location, I tried to order at the drive-thru. I waited 20 minutes and nobody ever asked for my order. I just kept waiting to see how long it would take. So I drove up and parked at the building. I went in and asked why they were not taking my order. Some guy said we don't have enough stuff to make orders. Then why don't you tell me that? No answer. Just smart a$$ kids who decide to quit working late at night when the mgmt is gone. I called their corporate office to make a complaint and they just acted like they didn't believe it. Now with a Culver's right across the street, with REAL service and much better food, I am amazed this Sonic location is still in business.

Edit after the company response: Why didn't you escalate it to the franchise owner when I called your corporate office originally? Now that I posted a review, you act like you care. I'll stick with Culver's. Excellent service every time and the...