Papa Johns Pizza — Restaurant in Perrysburg

I’m not typically one to review, but my most recent experience with this establishment forced me to break the rule. After receiving the order, I had been given the wrong pizza at which point, I called and was told that the driver would be coming back around with my correct order as the driver had likely given me the wrong order. This was impossible because the wrong pizza was in the box with my address, but I digress. 80 minutes pass. The order never arrives. I call back to speak to the same manager that told me my order would be coming around in a few minutes. At this point, said manager tells me that the driver was “pretty sure he dropped off the right order at my house, but I can have a quality guarantee and my next pizza free.” I ask where my order is, he tells me I could use my free pizza now…no, I want the pizza I paid for; the additional pizza should be given at a later date following this cluster of an experience, he continues the runaround that I must be lying (because a supreme pizza is apparently the same as a pepperoni pizza in his mind) to which point I tell him if he would have actually sent the driver to my house, he would have seen the error upon opening the box THAT I SAT ON MY PORCH in waiting for an arrival that never came. So, I was then forced to use my free pizza that I was entitled to on an order that I had already paid for. The mental gymnastics that a manager must be using for this logic is quite extraordinary.

So, to summarize. I received the wrong order, was told my order was coming back around, waited an additional 80 minutes and was then called a liar, but then apologized to profusely after they actually did the job and saw their error, but was forced to use a free pizza on an order I paid for that was incorrect while the establishment contended I was lying until the final moment. Truly incredible...

So I called Pizza Hut first, BIG MISTAKE… they told me 30-40 min wait for a pickup order… then Pizza Hut tells me they only had thin crust, when we prefer pan crust…. So I hang up and called Papa John’s… and sure enough my phone call was answered right away by some guy named Nick Hubber who was super friendly even though I can hear people hollering in the background.. he tells me 10min it’ll be ready. Got the pizza and was blown away with the freshness and attention to detail (I had a complicated order) but it all came out exactly how I expected :-) Keep up the good work guys n gals… I will...

So tried to place a order but was told 7.2 miles was too far then tried to place an order for pick up and was told I would have to pay 4.25 dollars for a delivery fee to the store so I called store manager and his response was 7.2 miles would take over a hour and a half to deliver not sure where Adam went to school but 7.2 miles at 55 miles per hour is less then 15 minutes as far as the 4.25 delivery to the store I don’t understand so I called corporate they are investigating...