Dunkin' — Restaurant in Perth Amboy

I swear, I try to avoid this Dunkin and it truly is my last resort every time. Today I ordered a medium iced americano, simple right? Well, I guess not, I was about to be handed an iced drink with milk in it so I ask the gentleman if that’s my drink and he said yes the americano. I’ve been drinking americanos for 2 years, there is no milk, but I politely say oh I’m sorry there’s not supposed to be milk in there.. it’s just espresso and hot water. To which he catches an attitude and replies with, “you ordered milk” I told him no I didn’t, I was very clear that I ordered an iced americano. I guess he didn’t like being wrong to which he rolled his eyes at me, and seemingly threw a fit as he turned around to remake my order.

As he hands the correct drink to me, he repeats himself and says “you ordered milk” and at that point I was over the disrespect so I told him; “no sir I didn’t, maybe you should learn traditional coffee orders if you work at Dunkin, but have a good day!”

As someone who works in the service industry you have to accept when you make an honest mistake.. playing it off and passing the blame onto your customer is...

So Sunday night I had one to go and order a coffee and some other stuff through the drive-thru the overnight lady that works there she's really nasty she's always talking on the phone and she cursed me out and everything and then she told me to cookie was she didn't tell me how much the cookie was now minding you I go to Dunkin donuts whenever I can to that Dunkin' donuts please and then how you going to come and give up attitude to a customer I don't think she should be working there because she be talking on her phone she don't pay attention to the orders she gets everything mixed up and everything else and she did not give me my receipt she's a very disrespectful person that's the Dunkin' donuts in Perth Amboy New Jersey on 482 Smith Street and I think the owner or the district manager or the general manager I need to have us talk with them because I don't think this is fair she disrespect me so damn bad I'm not going back to that Dunkin' donuts never...

The young woman 4/10 @ 8:10pm. First told me that she could NOT take 2 separate orders at the drive thru. When I asked her why not that it made no sense, she proceeded to tell me that there were customers inside also. She took both my orders and told me to drive up rudely. I pulled up to the window and there was NO ONE inside and she was NOWHERE to be seen either. I asked her coworker for her name to file a complaint and he did not tell me. I told him that she needs to work on her customer service skills because they are HORRIBLE and that is part of her JOB. I ordered 2 coffees as one of the orders. One was FV light and sweet and one was FV light with 4 equals. When I reached my destination, i recieved a HAZELNUT and a FV light with NOTHING else in it. NO EQUAL. I come to this location TWICE a week. I WILL NEVER RETURN!!! She needs to find a new job that she does not have to deal...