Subway — Restaurant in Peru

everytime i go thru the drivethru and tell them i need my sandwich toasted, they never do and then when i call in to get it replaced i get attitude and they act like its my fault even when i tell them at the speaker to make sure its toasted and they say ok and then its not when i get home...... this is the 5th time its happened and each time i give them another chance and the GM there named Jo is something else...... when I came in with the sandwich one time because of it she rolled her eyes like I shouldn't get what I ordered and I've been in fast food for 15 years and when a customer comes in with a complaint that I messed up on I actually give them their money back and replace the order because it's my fault and then you have happy customers that will come back in order again and spend money there because they know that you accepted the fact that you made a mistake and you're correcting it but this woman God forbid that she says she was in the wrong in any way shape or form and I really truly wish there was another Subway close by because I sure as heck won't be going back if there was and the only reason I still go there is because it's my daughter's favorite food and she can't eat certain things. but the franchise or corporate district manager needs to take a heavy look at this store and get things corrected....... there is a couple really good workers there one named Nicole and another one I'm not sure her name but they work really well together...

Prices are ridiculous anymore. One footlong ham and cheese, one rotisserie style chicken wrap, and 2 cookies came to $23 and change. They only have white wraps now, gross. If I wanted a burrito, I would've gone to Taco Bell. I asked for Chipotle sauce on my wrap and only tasted it in one of the bites. The girl working the drive thru register had to ask me what I ordered so she could ring me up. And then she asked me again because for whatever reason she seemed to be dazed and confused. Her 2 inch long acrylics were also very disturbing to see considering the industry she's working in. Gross. Back when I was a teenager, the Subway manager didn't let anything slide for the employees. She's apparently become soft over time. The place may have had a recent face lift, but the service and affordability has gone downhill at an alarming rate. And we all know the owners are doing well enough and don't need to be charging $4-5 more than the national average for these...

Went through the drive-through today at Subway. Order three foot-long’s totaling $36 and some change. We ordered extra mayonnaise on our sandwiches which there was barely mayonnaise on them. Couple of items were missing off of the sandwiches and bread was not toasted I called the store nicely explaining what the problem was. The girl hung up on me. I then called back explaining to the guy also telling him that the girl previously had hung up on me. He put me on hold got back on and said my manager won’t allow me to replace the sandwiches because of mayonnaise. I have worked customer service most of my life and I understand mistakes happen. I usually will not complain, but this was simply BAD CUSTOMER SERVICE Our sandwiches were dry and nasty. It’s not like we were asking for anything free we just wanted what we Paid for I will not be returning to subway on...