Dunkin' — Restaurant in Petaluma

This place is so hit or miss, as are most establishments. But lately it’s been consistently terrible and disorganized. The customer service is absolutely horrible, including the manager. They are always understaffed, and sometimes it takes almost 30 minutes to get the order out after it’s been placed. I came yesterday and ordered two drinks. My partner’s drink tasted like the coffee was over a day old and mine tasted like burnt water with whip cream. (I ordered a pumpkin latte with no whip, by the way). Today we headed over to Acre Coffee on McDowell but realized they closed down once we pulled in, so we decided to try Dunkin again. We get it, off days exist. Today was probably worse than the day before. Unless management can clean house or give the employees proper training we won’t be back. Not that a mega corporation needs my business anyway since there are so many great local coffee shops & cafe’s in the area, but it’s nice to be able to mobile order a quick coffee if you’re in a hurry that isn’t...

The service here at this petaluma dunkin is atrocious.... I had to wait in line whilst the staff ran around the back ignoring everyone in line and would just glance at us like high schoolers staring off during a presentation. When I finally placed my order after waiting around 10 minuets in line, the cashier was stiff and rude and would frequently interrupt me while talking. I almost walked away completely as it began to get late for my work! I placed an order for a drink and a sandwich and they made my drink fairly quick but my sandwich wasn't even being heated or made until way later. I'll never return to this dunkin period. Theres a dunkin in windsor on hembree lane inside of a Walmart with much better service...

My order was wrong due to their online ordering system which defaults last item selected to all items previously selected instead of keeping the custom selection you wanted. So if you're fine with selecting a custom dozen of donuts and then receiving a dozen of whatever you selected last then go for it otherwise I recommend going into the store to order as I don't see this being resolved when they aren't even aware of the issue nor do they want to be. The donuts are ok. I expected better and was actually pretty let down by not receiving all the custom selected donuts and instead receiving a dozen of the same donut that...