Chipotle Mexican Grill — Restaurant in Phenix City

My experience was disturbing at this Chipotle. I’ve been to chipotle before and this is definitely not typical service. Even McDonald’s service was better than this and I’ve had bad service there. But they’ve always been polite and listened to my issue and resolved it. The African American lady, I can not name because she didn’t have her name badge on, who served me at the Digital Pick-Up line was rude, condescending, and impatient. She appeared to have an attitude with me as soon as she opened the window. She brushed off my question about a QR code that should’ve been answered in a polite manner instead, she just quickly snapped at me repeatedly “we don’t scan QR codes at this window. “ Then she handed me my bag and walked away to start another order. I left, and didn’t receive my drink, and didn’t remember I didn’t receive them until I got home. I drove back, and the lady was at the window again. She continued to be rude and condescending, and states “oh well I don’t have a order for that”, and wouldn’t let me tell her I have my receipt and I just came through the line. Instead she tells me, “ well it’s going to be awhile” and walks off and starts another order. Then she comes back and I was allowed to state my drink and size and she restates “I don’t have a ticket for that” and I inform her I can show her my receipt and drink. She brushes this off and does not look at the receipt and then goes to make the drinks. But she makes regular size drinks but I ordered large sizes for both watermelon limeade. And I inform her of this. I then try to show her a receipt again and she walks off. Then comes back with the drinks. And I give her a tip she should be less rude to her customers. As a nurse, I’ve been put in ton of situations where I was stressed and I continued to give my best customer service voice and face. Unacceptable to spend $55 for food and receive this type of service. I’m glad I did not tip the team member on the app beforehand. Please reeducate this individual on the proper way to greet and interact with customers. Some interpersonal skill training is needed. She is a middle aged African American woman with a elongated mouth, with broad...

I wish I could give this particular chipotle 0 stars. I'm convinced this particular Chipotle location is running a covert operation to starve its customers. Calling this a "meal" is a stretch; it was a tasting menu of disappointment. I received what could only be described as a half-portion, an insultingly small scoop of everything, as if the spoon itself was on a strict diet. I’ve seen more generous servings in a dollhouse.

The food itself? It tastes like a cry for help. The rice was dry, the meat was lukewarm and sparse, and the entire bowl lacked the vibrant, fresh flavor I know other Chipotles can deliver. This isn't just a bad batch; this is a systemic failure of seasoning and quality control. It tastes less like a burrito bowl and more like something scraped from the bottom of a lukewarm conscience.

But the final, most baffling ingredient in this miserable recipe is the staff. Every single employee looked like they had just received the worst news of their lives. I'm not asking for song and dance, but a basic level of human engagement would be nice. The atmosphere is so profoundly bleak, it feels less like a restaurant and more like a mandatory group therapy session where no one is allowed to speak. They move with the energy of a sloth trudging through quicksand, silently judging you for wanting a full scoop of rice.

If you're looking for a proper meal, satisfying flavor, or even a glimmer of human warmth, I urge you: drive to the next county. This location is a disgrace to the Chipotle name and a genuine threat to a decent lunch. Save your money and your appetite. You’ve...

This was, without a doubt, the worst location I’ve ever visited in the entire country. The sheer lack of care from the employees was appalling. The cashier was more invested in her text messages than in doing her actual job, barely acknowledging my presence as she sluggishly rang me up. Meanwhile, the kid responsible for rolling my burrito—who looked like he couldn’t snap a toothpick in half—managed to turn what should have been a simple wrap into a structural disaster. Instead of a burrito, I received a tortilla in the vague shape of a bowl, stuffed with a mess of ingredients I now have to eat with a fork and spoon. To top it all off, the drink fountain area was filthy, a neglected mess that perfectly encapsulates the laziness and disregard for basic standards at this place. This is why Phenix city can’t get anything nice. They’re probably opening up the worst Starbucks in the country and the worst Outback Steakhouse (who eats at Outback Steakhouse?)...