Boston Market — Restaurant in Philadelphia

After ordering my food online we went to pick it up at the time it told us, but when we arrived we could see our food but had to wait through a few customers first. The problem came in after he finished with his previous guests, we politely said excuse me can we pick up order. We were not greeted at all. The employee which had his face mask pulled down even while dealing directly with food. Only said whats the name and then when we gave the name , he said no let me see your phone. This was our first and last time doing online ordering with your company. So we didn't know we needed our phone out. While I was pulling it out, the employee then greets the person behind us that just wait in and gave her food to her. Then turns back to us with a attitude and only hands us one of our three bags of food. We then had to wait for another employee to come get us the rest of our food. She unlike her coworker was very nice and apologized for his behavior. All the signs said if you ordered online you don't have to wait in line but that wasn't the case for us. After working in the restaurant field for many years this is the first place I have seen a employee in front of guests wear a durag on his head. His attitude and appearance was very unprofessional. Since his mask was pulled down you could see the attitude on his face. This is the worst experience I have ever had with this location...

We ordered online on the Google app for curbside pickup. We waited in the car for 20 minutes while they prepared the 2 meals. At the assigned time no one came to deliver the food to the car. We went in to see what happened to the order. Our food wasn't even ready and all the workers appeared to be under the influence. The workers wore visibly dirty gloves. Not a single person washed their hands between orders or after touching food items with the visibly dirty gloves. We watched one of the workers pick pieces of broccoli out of the corn that was in the warmer next to the corn without regard of customers food allergies or religious preferences. They didn't have all of our items in the bag and the food was improperly packaged in individual containers with cheese sauce all over the containers from the workers contaminated gloves. All their attitudes were stank and they continued to hold inappropriate personal conversations while they waited on the people in line. The young workers need to be managed by a responsible adult. I hope I don't get...

Food is freaking amazing at this location. Well cooked and delicious. Been here two nights in row, tomorrow maybe three? And i haven't had an issue, has it been packed when i went? Sure. Did the employees act mean or with attitudes like some of the feedback says? Not at all. But if you switch up this and change that well can cause a little issue to the employee because it's hard to remember what you switched and changed. They're trying to their best to meet your standard of food so you can have a joyous experience. Just keep in mind the situation we are going through right now, every where you go it may be short staffed because nobody wants to work. Be kind to those who actually show up to work. We are all human and we are all going through something. I have no complaints about this establishment or it's employees. More than likely, I'll be there tomorrow night. Keep up...