So me and my boyfriend wanted to go watch the game and eat some good food at the same time. We just moved in the area and decided we wanted to try to stay local. We google Sports Bar and this place comes up which happens to be very close to home. Upon arrival we are already feeling creeped out with the vibes from the stares coming our way. We walk in to the establishment and are told to go to the adjoining building as they are connected and the initial place was full. So we take him up on the offer and go next door. We go in and we find a table to sit down. We decide on a wooden bench table that sits directly in front of a TV. The waitress comes to offer us some menus about 10 minutes later. As she's taking our order she's clearing a table behind us and proceeds to put the clipboard that she removed off the other table on to OUR table! Now here is where things are starting to get a little out of sorts. Now mind you me and my boyfriend are black and puerto rican. And we were the only ones in there black and puerto rican! I didn't think we had to worry about that sort of thing but sadly I'm always proved wrong. We watched as everyone got napkins with their meals while we didn't receive any. The table that the waitress cleared (and used our table to clear theirs), also received their nachos before we received ours although they had literally just walked in! Which to me didn't make sense as our order was taken first. My boyfriend asked a worker for directions to the bathroom and was waved away. It was just really unprofessional and I felt racially profiled being completely honest. The service that we got was horrible to say the least. I just felt very unwelcomed and disrespected although I tried to make the best of it. They definitely need to do better as this is an ever changing neighborhood.
Now mind you the clipboard was placed on the other side of us, we moved it to the other side of the table as it was going to be in our way when we received our food.
I've never felt so uncomfortable and out of place in my life and it was most definitely because...
Read moreThis is a warning to the public: I went to Brick House Bar & Grille around 10:00pm on Saturday, January 13th, 2018. I was meeting up with my baby sister, whom was turning 30 that following Monday, my older sister, and their assorted friends and co-workers to celebrate my younger sister's 30th birthday. While there, everyone in our party ordered food & drinks on individual or couple's tabs. I was actually paying with a Visa Gift Card I received around Christmas. I am unsure if the bartender assumed I was drunk. Or if they thought they could get away with overcharging me because I was using a Gift Card... But my bill was $23.25 for 5 mixed drinks (prices were cheap, I think they had drink specials going on because of the Eagles Game and/or because it was Karaoke Night) and a week later I was checking my gift card balance and to my shock and dismay, I realized I was charged $33.25. That's right... The female bartender who checked me out when I was ready to close my tab, took it upon herself to commit fraud and add a $10 tip to the receipt.. A *÷:%€+? 43% tip... For, I might add... Slow and mediocre bar service. Now, some might be wondering why I didn't originally tip at all for my tab... The reason for that is my younger sister's one co-worker generously offered to leave a lump sum tip to cover everyone's tab... So.. The bartender whom committed fraud had already been compensated for her marginal job performance that night. I have since called this establishment and left multiple messages for the Manager and/or Owner to obtain a refund to my Visa Gift Card for the stolen $10 in funds. I am STILL waiting to be contacted. I will most likely proceed to contacting the local precinct of the Philadelphia Police Department to pursue further action.
You all have been...
Read moreI was just there to visit family from out of town. Cousin is in a wheelchair so she was good. I am also disabled, but I'm not in a wheelchair. I think the brick house needs to realize that just because you're not in a wheelchair doesn't mean you're not handicapped. As soon as the man came up to our table, I asked him if he could get me a lower chair as I am unable to get up on the big chairs. He told me that our group could move over next-door, where there are lower chairs. I indicated that we're not moving just for me and He said we own next-door as well. At that point, I said no, I'll just leave. And this is why if you own next door and they have lower chairs, why would you have not offered me that chair instead of saying we all should leave to go there? I didn't get to get a drink or have food or understand the atmosphere because they decided it was OK for me to leave instead of accommodating somebody who is handicapped who needed a special provision Which was an easy one because I just needed a regular size chair. Totally disappointed in this restaurant for not being ADA friendly, and turning me out instead of accommodating me with a regular size chair that the other side had tons of that weren't being used. Absolutely disappointing and now I couldn't get to see my family who was leaving tomorrow to go back to Texas. You should be ashamed. If you had ADA issues and you're not in a wheelchair, I would not suggest going there as they have all high chairs and will not accommodate you with a lower chair.
They also do not have handicapped parking close to...
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