Mr Wish Olney — Restaurant in Philadelphia

The super tall and skinny girl here (I think her name is Cassidy) is so unprofessional. I ordered an Oolong Milk Tea here and when I received the drink I can immediately tell that it won’t taste right based off the color. Regardless, I tried it first before saying anything to make sure. The oolong milk tea was so bland and tasted extra creamy. Usually I would not say something because I used to be a barista myself. But, it was more than 3 times that whenever I order from here my drinks are inconsistently made. So this time I addressed it. And when I did, the girl rolled her eyes at me and said “well if I remake it then it’ll just taste the same” .. As she was saying this to me, she had one hand on her waist and her other hand holding the drink. Her demeanor and tone was absolutely unacceptable as a customer. I will not be returning to this Mr. Wish location because of this employee. My friend also ordered a Lychee Sunrise and it came out liquidy...

I go to the Mr. Wish in center city, KOP and northeast Philly and have always been happy with the tea and service. I always order the same thing and just ask that they hold the boba without any issues. I came to this store however and was told flatly that this drink HAS to have boba in it and they won’t take it out because it’s in the description. I asked if they could just not put in? Like when you make it, just don’t put in boba? Was told no. Even if they save money themselves by using less ingredients for the same money. Even though all the other stores will do it? You have 1000 customization options in your menu but a customer can’t just ask for something included in the price to be not put in?

So good job, you protected the sanctity of your product or whatever and lost a regular customer.

Good product. Bad service. Won’t be...

The drinks are the only reason why I come to this Mr. Wish location, since it’s a franchise and all drinks should be made the same. However, the service is horrendous and it’s something the owner should address with their employees because it significantly affects the customer experience. I came in today around 1pm to pick up an order and the girl at the front never greeted me and just stared at me until I asked for the drinks I ordered over the phone. Then she never said another word throughout the transaction and had the audacity to flip to the tip screen. Another time I’ve gotten attitude for interrupting an employee eating ramen in the back because I wanted to order a...