Paris Baguette — Restaurant in Philadelphia

What happened to the customer service? I've been going to Paris Baguette for at least 10yrs and was so happy when the new location opened closer to my home. However, since the new location opened it's like the quality of food and service went down. I no longer order the matcha latte from these locations because they taste like straight milk and are always warm almost cold when I order a hot one. At the new location on front the baked goods use to come out burnt but thankfully that has gotten much better so I tried again today. Thankfully the hot drinks, chai latte and caramel coconut latte with oat milk came out hot like requested but when the clerk gave them to me I had to ask which one was which because they were unmarked. She made them...but she didn't know which was which? She opened the lid of one and said she thinks it's the chai... I then seemed to inconvenience her more because she charged me for 5 of the cheese donuts instead of the 4 and I told her of the over charge. She started to go into the system to pull up the receipt, then disappeared to the back. Upon return she unpleasantly said, "Can you step aside?" No explanation was given and she began ringing up the customer waiting behind me. Then another female came out from the back and I guess she was even more inconvenienced because I was charged for something I didn't even purchase and she pulled up the receipt, did something in the computer then with a slight attitude said "You'll get your money back in 5-10 business days, ok." Please and Thank you was completely missing from their vocabulary. And neither offered an apology for my inconvenience. They made it seem like they were inconvenienced for the young lady's mistake which I didn't even make a big deal of. But what I will make a big deal of is how my kindness is reciprocated. I should have asked for my tip back too. But regarding the lattes, the chai was a bit too sweet but still good, however, that caramel coconut is a pass for me. Unfortunately it...

I don't usually make an effort to write reviews as it takes my time and effort to do so but couldn't live with the experience that I had during my visit to this Paris Baguette. Though the baked goods/coffee is one of their products that they sell, I strongly believe one chooses to visit one coffee shop over another, simply for their service - which this Paris Baguette clearly lacks. Wish I had gotten her name but specifically the individual with short hair and glasses was extremely unprofessional and lacked every aspect of service that one can expect for. Lets be real, not expecting nor asking for anything extra at a coffee/bakery spot other than a simple smile when providing my order, but it seemed like that was even going the extra mile for this individual. Extremely rude and unprofessional, loss of business at the very least from me and from my peers unless they go through filtering or some sort of training with...

I’ve always loved PB & go often to get their coffee/pastries. I’ve never had a good experience with the workers that this specific PB because they obviously all lack customer service experience. But today’s was exceptionally horrible. One of the workers (short black hair/glasses w their hood up) must’ve been angry about something because they kept mumbling under their breath, They didn’t make eye contact with us, not a word was spoken to us, & they were throwing things down left and right. The other girl (shorter w brass dyed hair in a ponytail) gave us the side eye when we asked for a cup of water and made it with obvious disdain. Obviously I’m not the only one who had a bad experience and it seems like nothing has changed. The manager/owner needs to step it up and train these...