Old London Style Pizza — Restaurant in Philadelphia

Ordered from here all the time (3-4 years worth)- if I could give 0 stars I would!

I never had any issues besides LONG wait times - they say 30/45 minutes for delivery and take over an hour and a half sometimes it took almost two hours, but never cared because the food was so good!

BUT today April 25, 2020- I will never order deli every or do take out EVER AGAIN!

I ordered my food and mid way through the order I asked about slices of pizza, they said no slices due to whatever reason no problem but I asked how much bigger is a small pizza compared to a slice and the lady gave me such an attitude saying idk so Ire asked the question in other terms to help her maybe understand it better and she laughed saying idk again so I asked her if she can ask or get someone who does know the answer and she said sure and put me on hold for 11 minutes and then hung up.

I waited since I put an order in to see if anyone would call back to complete my order and NOPE NO ONE. I called back AGAIN spoke with Someone named Jennifer, which it could be the same person I don’t know I didn’t get the first persons name unfortunately but her attitude changed and apologized for them hanging up on me.

Yeah, sorry not sorry but I’m the customer at your place of business and you guys failed at all aspects of customer service like I said 3 going on 4 years of coming here PAYING your company money - NEVER AGAIN.

Fire the people who work at the front because clearly they don’t know what they are doing OR hate their jobs meaning they don’t care to be there! HIRE people who do care and when you do that you’ll get even more business! Those girls at the front are hurting your business!

I’ll make sure to not recommend this place to all my friends and family and tell people who I come into contact with throughout my own two businesses/company’s and I’ll continue to leave bad reviews!

Thanks for...

I have been eating at this place for well over 20 years but will never do so again. The quality of food is horrible as is the service. In addition, and the breaking factor for me, I ordered broccoli bites which I have ordered from here several times before, and no where on the menu or at the restaurant does it state that they have changed the product or that they now have PORK bacon in them. After eating them, and suddenly noticing something pink I called the store to inquire about the ingredients and the clerk nonchalantly that it was bacon. She mentioned they ordered the wrong ones and must have decided to continue to sell them until they were rid of them. I advised her that my religious and dietary restrictions prohibit me from eating pork. She then asked if I wanted mozzarella sticks instead. I advised her that it needs to be disclosed that these have bacon, which she responds that she didn’t need to because she didn’t take my order, and they don’t usually sell those. I advise her this is even more why it needs to be stated on the menu for customers who cannot eat pork which she responds by telling me repeatedly to calm down, never apologized, she did not express any empathy or concern, refused to give her name or provide a manager. The lack of care and concern for customers who they are serving food to, whom may not only have dietary restrictions but food allergies is baffling. My daughter’s and my stomach is already feeling upset and we are feeling nauseated. It’s really mind boggling how stores can get away with hiding pork in food or mistakingly put it on your food and there is no recourse, except for you to be forced to eat at home in order to know what...

I literally live around the corner and used to order here all the time. They are not what they used to be. I gave them their last chance. I ordered an chicken salad with cream Italian. They forgot the dressing and didn’t want to send it out. Offered me “credit” instead. When I ask them to just come get the salad and give me a refund, they decided then they would send someone out with the dressing, AT THAT they send Cesar dressing. The “garlic bread” was so hard it crumbled. The pizza I got my daughter was cut so bad and fries were burnt. I get being busy but your pizzeria isn’t giving away free food so the fact that you don’t care how your customers receive their food is good enough reason to not order here again. Never again. Bentoulis pizza delivers in the frankford area and are wayyy better, Incase anyone...