Cook & Craft (High St.) — Restaurant in Phoenix

Exceptional Service and Dedication by Gigi at Cook & Craft on High St. AZ!

I cannot say enough about the outstanding service we have received from Gigi at Cook & Craft on High St. Her dedication to her job and exceptional skills make her deserving of praise and recognition.

Gigi has been with Cook & Craft since its opening, and her commitment to her work is truly remarkable. She consistently goes above and beyond her job responsibilities, especially during busy times, and closing shifts. It is evident that she genuinely cares about providing an excellent dining experience for every customer.

What truly sets Gigi apart is her exceptional attention to detail and personalized service. She knows our names and even remembers our favorite dishes before we have a chance to glance at the menu. This level of attentiveness creates a warm and welcoming atmosphere, making us feel like valued regulars.

Not only does Gigi excel at serving us, but when we bring our friends along, she extends her stellar service to them as well. Her ability to make their experience memorable and enjoyable is a testament to her professionalism and dedication to customer satisfaction.

We sincerely hope that the management at Cook & Craft takes notice of Gigi’s outstanding contributions and acknowledges her and compensates her for going above and beyond for her customers.

Gigi’s commitment, outstanding service, and personal touch are the reasons why we continue to choose Cook & Craft as our go-to dining spot. We highly recommend dining at Cook & Craft, and we hope that Gigi’s exceptional work is recognized and valued by her superiors.

We hope to see Gigi thrive and continue to provide exceptional service at Cook & Craft for years to...

We had a wonderful lunch on Sunday with our daughter and husband. A very welcoming atmosphere. We were met as we entered and seated where we felt comfortable. The staff was amazing starting with our waiter, who brought a corked bottle of water, table fare, menus, and a warm smile and attitude. He was pleasant and seemed as though he enjoyed working there and immediately took our drink orders. My daughter's margaritas were amazing. Not your standard Mexican restaurant margarita either. Rimmed with a special flavor and excellent tequila. I had the passion fruit iced tea that had a very refreshing taste especially coming in from the summer heat paring with their very cooling atmosphere. My wife and I split their signature Pretzel Pastrami sandwich that came with their famous crispy-coated fries. Big eaters would test their abilities to put this one away without a "doggy bag." My son-in-law had the Cranberry Chicken Bacon sandwich which is another one of their in-demand favorites. Don't be fooled by the three Sliders as an appetizer. My daughter couldn't finish them. They were nearly full burgers in my book. We topped it off with dessert with their in-house specialty Carrot Cake. You won't be disappointed. It was cooling, silky-not dried out, caramel drizzle, with dollops of fresh whipped cream deliciousness. The presentation was awesome and a pleasant ending to a wonderful experience. It's a hideaway place on the west end of High St. on a corner where parking is a snap. We know this is our to-go place in High St. and a...

Ordered take-out during the end of July. Neither wife or I were that happy with what we received. My Portobello mushroom sandwich wasn't warm (although it was picked up on time and I started it within 10 minutes). We gave them another chance on August 17th, on a night out when we were heading to the comedy club next door afterwards. We were sat immediately before 5:30pm on a Saturday. Our server was mostly attentive, but wasn't big on bringing refills of my pop (knowing I'd be drinking at the comedy show). I ordered the wrapped meatballs, which was a much better choice than before. Wife had the grilled salmon, which she really enjoyed, but wasn't thrilled about the vegetable orzo--she wished they were separate, but that's just personal opinion. I paid first with a gift card we received, and then the balance and tip on my credit card. I also have the receipts proving that is what happened. The following Monday I was reviewing my credit card statement, and saw they charged the full amount of the meal on my credit card. I emailed them immediately, and explained the details. Two days later when I checked, it was corrected, but nobody bothered to contact me to apologize or even to tell me that it was corrected. I don't know which bothers me more--the fraudulent charge on my credit card, or the lack of basic customer service and humility. They've had 10 days to respond and have...