Dunkin' — Restaurant in Phoenix

Horrible service is an understatement. My Sausage, Egg, and Cheese Croissant was cold, burnt, cheese not melted at all and above all that it had a hair on it. The girl at the window gave me a hard time about it. She didn’t offer to make me a new one. We gave back our entire order and asked for a refund. She said a variety of inappropriate slurs. We gave her the card to be reimbursed. She then took the card to a back room for about 5-10 minutes. Then when she came back she gave us a refund for 4 or 5 dollars with no recipt or card . The food we bought in total (and gave back) was around 36 dollars. She did not even give us the card back. We waited by the drive through window for over 10 minutes. We had to pull around and go inside and ask for our full refund and for our card back. The “shift leader” threatens to call the police. I told her if she does not give us back the credit card that I would call the police. I got the managers number and called her. She the apologized repeatedly to me. She also told me that girl was not a shift leader or a manager like she told me. She said that she had no idea why the employee would say that. That girl should have been fired. I can’t belive that happened. I have been a customer of Dunkin Dounut a for a very long time. I’ve enjoyed their coffee, donuts and other food items. After this experience I will...

I will NEVER go to this location again! The customer service was horrible! I ordered inside and waited 25 minutes for my order which was just a breakfast sandwich. The cashier was training a new employee. However, the line was to the door and customers we’re being ignored. The Manager, Andrea seen the line and the young lady struggling, did not offer any help. I asked the young lady how much longer, she kindly went and asked and tells me “they haven’t made it yet” WTF?! One lady’s order was placed on the counter for 15 minutes and not 1 single employee announced it was ready! The Manager said she would have them make it now and at this point I just wanted a refund but the line was extremely long , the customers were not happy. I decided to give her the benefit of the doubt. She hands me my bag with a cold hearted apology. Once I got to work, my bagel was burned that I just threw it away! I did take a picture. Corporate, please give appropriate training tools for your Managers! Good Management would have stepped up to help the struggling employees and provide excellent...

Went through the drive thru and had the rudest experience with a male worker. I am lactose intolerant so I asked for oat milk in my frozen coffee, they immediately said they can’t do this even though every location I’ve ever been to they have. They claimed it was due to allergy reasons. I have a friend who was a manager at dunkin who instantly said that means they just don’t want to clean their machines. Upon tasting the drink I instantly knew this was NOT the drink I ordered but simply a frozen coffee with milk and sugar. No hazelnut swirls or anything in my usual even the way the drink looked was not the way my drink is usually. The longer I drank the drink it became extremely bitter and disgusting which to me screams that they don’t rinse their machines after every use. I will not be going back to this location because the manager there was completely unhelpful and did not even care that his drive thru person was...