Mariscos Camaron Pelao 2 — Restaurant in Phoenix

It really does suck because I use to love coming here! But this past Saturday we had the WORST experience! First the waitress was rude, at one point even grabbing the menu out of my friend’s hand and my boyfriend’s hand. Only coming back to drop off some oysters She never Checked on us even when our drinks were getting low but i could see she couldn’t wait to go back on her phone. We finally found her again and signaled for her to come over and asked what was taking so long with our food because we had been waiting for over 45 minutes, none of us ordered anything that would take long, she said it was coming very soon and walked away. Still never asking if we wanted any refills. She returned and basically tossed the chips on our table and taking some oyster’s away while spilling sauce NEVER said sorry NEVER came back to clean it so we cleaned it ourselves. At that point my friend and I were very angry and called over for a manager. We let him know what was going on and that we didn’t want her as our waitress anymore. He was quick to change her and quickly got us all new drinks. Finally after waiting almost an hour our food arrived BUT we didn’t have any utensils! So he had to go grab some for us. The food wasn’t good and mostly flavorless. My beans were cold my friends food had little to no flavor and my rice was honestly gross. The manager and our new waitress kept checking in on us which was nice and at one point the manager said his boss was coming in to get our side of the story because he felt bad. Well that took a while and we were sitting there food already gone just bored. Finally when we notice the boss arrive he didn’t even come to our table right away he went to other tables first. Finally he arrived to our table but never once truly apologized he just gave us a card that he wrote saying $50 discount NEXT visit. Then he walked off as if he did so much for us which he didn’t because when the bill came THEY STILL CHARGED US FULL PRICE WHICH WAS OVER $200! You heard what happened you saw how angry we were the manager even said the waitress couldn’t remember what our table even ordered but you’re still going to charge us full price?! Then your boss thinking we would even come back after all that with a $50 off and just walking off to go talk to other tables still wasn’t professional at all! A place I use to enjoy eating at Is now a place we will never...

Ok so this is my second time at this place the first time was ok I Mean Good enough to come back for round 2 !! NEVER Again!! we went this Saturday 7/22/23 let me tell you the service was horrible from the begging the waitress was rude , she went as far as snatching the menu out of My hand then out of my Friends boyfriends hand , Took our drink and appetizer order! which took a while , took our order didn’t get our food till about an hour later we kept flagging her down to ask about our food, asked her to please take the appetizer plate away she spills it all over the table Not A Sorry she didn't even come back to clean up, cuz she was to eager to get back to her cell phone! I was very agitated and so was my friend we asked for a manager he quickly came we told him the situation he apologised got us a new waitress, He comes back tell us that they couldn't find our order!! When they came with the order only 3 plates were made he had to ask Me what I ordered 15 minutes later my food comes out! In order chicken and care asada fajitas they had no Flavor, rice and beans were gross my tortillas smelt sour! Manager says i contacted the Big boss he wants to speak with you guys. Big boss comes and starts greeting every table , finally get to use and says Sorry, nothing more leaves comes back with a business card and on the back his signature and says $50 off next time!! Like there will NOT BE A NEXT TIME. On top of that we still had to pay over $200 bucks like, moneys is not the issue if the service and food was good! I don't recommend this...

First time coming here and I was very satisfied. The service was amazing. They were busy but our server was very attentive. It was not just our server but we had servers consistently come and check with us to see how we were doing and I loved that. I think the owner even came by and did a table touch which was great. The food was good despite it being new to me. I am used to eating my food Baja style but I was not disappointed. You get nice portions for your money and they honestly could have been sharable. The atmosphere was really nice too. It was ultra clean and I loved how everyone wore uniforms. So professional and there were TVs all over the place with the games on so that was great. We even took a picture with the cutouts of the mariachi. We did not order any alcoholic beverages and the meal was 125 total for three people. Must try....