Scooter's Coffee — Restaurant in Phoenix

I swear half the staff here is restarted. Especially the boys that work here. These mouth breathers could not get the simplest order correct if their life depended on it.

All I wanted was a large cold brew with heavy whipping cream and an extra large cold brew with regular cream

What did I get? A large cup of milk and an extra large iced coffee (no cream)

This isn’t the first time too.

I once ordered a cold brew and was told when I got to the window that they ran out of cold brew and is iced coffee okay? I said no worries and they proceeded to give me a hot coffee with ice that melted between the time they poured it to the time it was in my hand. I look at them and then I look at my lukewarm, watered down because of the freshly melted iced “coffee” feeling bamboozled and asked for some ice and my response back? “Oh it has ice in there”

because of the string of semi-decent experiences and the close proximity to where I live, I’ve come here since it’s been open. But as of today me and my wife will no longer be coming here. I have given this place the benefit of a doubt long enough. Ordering the same thing that you can get...

I love scooters coffee. I live in Arcadia and would go out of my way to the 7th Ave and Indian school one because that’s how much I liked it. When they made the one on 44th st I was EXCITED! But it seems like there’s always something wrong! I go one day they don’t have the sugar cookies that go in the kids pack, they are out of certain flavors, or they forgot my order so I have to re say it at the window.. One time I went to go get the kids pack with sugar cookies and it was like 7 am (we were gonna go on a road trip so calories don’t count on those days lol) but they told me they sold out… I’m sorry I didn’t believe it, like who else is ordering a bunch of cookies that early ? Now this morning I went there after a disappointing morning at another local coffee shop, kinda had the “I’m gonna go back to what I know” shop.. but when I go there no sign up or anything. They tell me it’s cash only… Disappointed again. I just feel like it always something! Don’t know if I should quit scooters altogether or travel to the Melrose one.. please...

At first I was understanding but once I got to the window and the two employees were just talking is when all that went out the door. I ordered ahead once that was done in the app it stated they will start on the order once I arrive. A little annoying but whatever maybe they have a pick up window - nope. We get I have to sub our breakfast okay cool it happens. I’m sitting in line 40 min for an order ahead finally get to the window I’m not greeted after 5 min the girl with one long ass acrylic nail opens the window still bs w her coworker hands over drink burrito still not saying anything. I’m not expecting a 5 star service but a “hi, sorry for the wait” would’ve been nice. I placed a review through the app while I was in line complaining about the policy since they don’t have a walk up pickup window like Dutch/starbucks I 100% though it was just the company and should’ve waited until I got to the window the service was just as bad...