Tocasierra Spa & Fitness Center — Restaurant in Phoenix

I’m a very positive and easy going person so I feel bad saying this but the whole experience at this spa was a complete nightmare. The massage therapist was an extremely heavy and loud breather added with wheezing. Think of a time you were uncomfortable talking to someone bec they were a loud and heavy breather, times it by 10, imagine that you were unclothed, and couldn’t move for 50 mins. It was so uncomfortable and all I wanted was it to be over. I feel bad for the therapist bec it appeared to be due to health/weight issues. The fault totally lies with the spa. That just can’t happen in an industry where you’re so close to client (who’s naked) and the entire goal of the service is to provide a calming and relaxing experience. It’s frustrating that an expensive resort spa such as this would be so inconsiderate of the guests. Additionally, I booked my massage as the first service and facial as the second. That’s generally how spas will book those services bec you don’t want a facial and then put your face in a headrest for a hour. To my disappointment they had moved my facial to the 1st service. It was also only 30 min! She didn’t come get me until12:15, started the facial 12:20, and ended at 12:50. My advice others is to go elsewhere. My advice to the spa is do better! It took me several weeks to decide whether or not I would write this review and ultimately decided that the best outcome would be to help another person avoid...

Facilities themselves are run down: the hot tub wasn’t working, there were chips in the walls, even tape on a shampoo dispenser. The place itself did not seem outstanding or high end. However, the customer service was amazing! I had gotten the massage/facial package from my husband as a gift through Groupon and had low expectations for the way I would be treated as opposed to hotel patrons. That was not the case whatsoever. I was greeted with kindness and showed a tour of the facilities. I hung out for a short while at the pool before beginning services. I forget my masseuse’s name- but she did great. Was friendly and took care of the knots in my upper shoulders. My facial went just as well! Myoko (I believe) was incredibly kind and had great conversation. She walked me through each step of the facial and her foot massage felt incredible. She caught me taking a selfie and then offered to take a picture- very sweet lady!! Because I had a great experience- the mandatory/ automatic 20% tip didn’t bother me as much. However it’s still not something...

A massage is a nice thing to have, its good to work it into your vacation so you may finally feel refreshed. Especially when you pay top dollar.

However this place will provide none of that, and will instead charge you top dollar for mall service that would be vastly much cheaper. The massaging itself was subpar while requests to work along the lower back and to keep away from sore spots went unheard.

The presentation of the place felt shallow, the lockers had some broken into as evidence by some lack of security for quite a few broken doors, and overall it felt too much to ask for $270 for 2 people for 50 minutes.

Please go elsewhere, the only thing I can reccomend about it was that the receptionists were friendly and the manager was nice to accommodate the...