Paul's Pastry Shop — Restaurant in Picayune

If you order in-store for delivery, be certain to get a copy of what you ordered and confirm the delivery date. We ordered in-store on Nov 14 for a Wed., Nov 28 delivery in another state. It was for a surprise for our family we would be visiting. We did not receive a printout of our order. But I know for certain that the date to deliver was Wednesday, November 28. I did speak with the shop twice earlier this week about getting the tracking number, discussing the delivery date, and left a phone message prior to speaking to the shop with the delivery date. After not receiving my tracking number yesterday, I called this morning to find out the tracking number, only to find out the cake will deliver a day late. What a disappointment as we have to leave in the morning and will miss sharing this with our Montana family.

My suggestion for improvement at the bakery - Provide customer a printed order information. At the time of the order and require signature. Follow-up with email of order same as any online order. If neither of these steps can be implemented, then all delivery orders need to be made online, no exceptions.

Any of these steps would have avoided the mishap with our order. I was actually in tears when I found out that we wouldn’t have the cake for this evening. It’s been 20+ years since we’ve all been together. There is no getting this moment back.

We’ve always had good service thru Paul’s, but today I’m at a loss. There seemed to be little concern for the error...

Our experience with Paul's Pastry for our wedding cakes was unsatisfactory. Following a week-long period to address our concerns, we have yet to receive a response. While the cakes tasted excellent, the wedding cake's noticeable lean was a concern for our florist and drew attention from our guests, resulting in an unpleasant experience. Furthermore, we felt our wedding did not receive the necessary prioritization during the planning process, as Paul's Pastry frequently took several days or weeks to respond to our inquiries regarding our wedding or invoice payment. I even received a response from Tiffany, their wedding cake specialist, stating 'I saw your email and forgot to respond' when I had to follow up a week later. I was very understanding and patient initially, but as the wedding date approached, I felt that a quicker response time was warranted. I would email and wait a week, then have to call, and sometimes reach Tiffany, while other times someone would have to leave a note saying I called, and it would take days or more to get a response.

Overall, their customer service and professionalism as a wedding vendor were severely lacking, and I want to raise awareness about our experience with Paul's Pastry...

Came here for breakfast for the first time and had the nastiest food.. ordered a bacon croissant and the sausage gravy sandwich. The bacon on the croissant was so hard it couldn't even hardly be chewed my daughter actually had choked on it. The croissant itself had an awful taste to it and was burnt. They still served it to me though and I know for a fact they knew it was burnt..how would you not know... The sausage gravy and biscuit was also very nasty. It had a very funky taste to it like it had been heated multiple times or something. I had went up the the counter 2 times 1 to take the bacon sandwich back and the other time to ask for something else to eat. Waited for like 8 minutes each time (no one was there except me, my daughter, and my mom) while there was a girl walking around behind the counter down from me, but didnt want to help. The staff was definitely not friendly at all and they were unprofessional. The wanted to just stand around and gossip, instead of finding something to do like make better food or make sure your customers have what they want or if they are satisfied. Overall I would have gave them 0 stars, but I had to stick with the 1. Will most likely not be going back and I do not...