Jim's Burgers — Restaurant in Pico Rivera

Where to start. First as a family we get to choose where to spend our money. We stopped going to Arrys in Montebello to support our local small business in our area (Jim's) we have started coming here since April. We would come at least once or twice a week and spend between $35 to $45 dollars each time. The family pack was our go to but it's for 5 people and we would always end up throwing away the 5th burger, fries and drink away, also we would get a side of onion rings. Well probably 4 weeks ago I asked the lady taking my order what did they have for a family of four. She said they had a Jr. Pack that was a smaller burger. I told her that I wanted a full size burger. She brought up the Family five pack, I told her that we always throw away food. I asked her what about if she kept the 5th burger, fries and drink and just give me a side order of onion rings. I told her that she would still be coming out ahead. She said yes she could do that. The following weeks either myself or my wife would ask for the same thing with no problem. Well today the manager said no to our request that the owner wouldn't allow that, that's funny because we had been doing it for weeks. It gets better, then we pull up to the window for our order and told them what drink's we wanted and she tell us they don't have tea or orange bang. Wow, after giving us a hard time about what we couldn't do anymore then they don't have the drinks we want! But they still want all the money 💰. In the times we are living in, and so many people watching where they spend their money, I can tell you good by to my $75 bucks a week. I'll be taking my business back to Arrys, love me them Chili Cheese Fries. To the owner of Jim's, you better retrain your manager because your in a business that serves the customer and we get to choose where to be spending our money. It's not like we were asking for free food. Com on man. See yaa!!! For the food it tastes like what a burger and fries would taste like, we won't be...

I did order pickup from Uber eats. I send my Bf to pick up the food. And they were having issues with confirming my order. Mind you EVEYTHING was paid, charged on my card. Worker BILLY decided to keep my food and tell my bf that I had to go pick up my order. Then when they ask him if his the manager his response "Does it matter ? We have your money so it doesn't matter". You steal from me and I will get lawyers involved doesn't matter the what I paid for it's the principel "BILLY". Billy you are extremely unprofessional and for some who has lived in Pico Rivera for 20+ years, sad but just not going to go there anymore. So thank you Billy for being a total unprofessional asshole. And even if you gave a fake name you know who you are. The other worker which was a lady she was sweet so thank you who ever you were for being patient and nice. Billy if that is your real name, maybe costumer service isn't for you. But you could learn how to use an iPad or just cancel Uber eats from "your store" if you don't know how to use it. Rather than taking your frustration out on a...

From the time I was nine years old to today’s date which is a good 50 years or so this place is great when I was a kid today its over priced hamburgers are thinner than any possibly piece of meat you could ever get in your life and the staff especially the older woman at the cashier window are very rude it seems like they pick and choose whom they are consistent with their serving portions as we received just one time a little teeny tiny bag of french fries everybody who knows Jim’s burgers knows that they always give this crazy abundance of fries which is been an excellent quality of theirs so the thousand times that we’ve been there one time we did receive a special order that was really teeny tiny. I did try explaining that to the woman she did not care especially when I told her I have been coming there since I was a child and her response was so I’ve been here for 60 years oh okay anyhow we don’t go to Jim’s very often only if you...