Casa Garcia

I'd give no stars if I could. This is my third poor experience and I will not be returning. This restaurant is consistent. Consistently bad customer service and incorrect food orders. I am vegetarian. I asked for my meat to be substituted for beans. Not only was this not done, I was charged for extra beans and still given meat. I drove all the way back with my food to have the order corrected. I asked to speak to Jose who was on the receipt for the order placed. The young lady who helped me instead said she took the order and it was placed wrong. That it was my fault the was on the nachos. I told her I didn't care to play a blame game I just wanted nachos I could eat. She didn't let me finish talking before walking away and replacing my order in the kitchen. She did not address the fact that I was charged extra for something that was a substitute. When the order was remade it was missing my chips a and the extra cheese I paid for, I asked for this to be corrected and she declined. She said I could pay extra for it! I asked to speak to a manger, that was declined. She also would not take my information to have the manger contact me. The staff was rude, unprofessional and dismissive. I'll be following up with the manger. I can't believe they're leaving that kind of staff unsupervised.

Last trip they left cheese off my nachos. Before that my family was given food with a hair in it. I left it off Yelp and resolved it in house. Now I'm over it. Food is good, when made correctly, but it's not worth the headache. This restaurant used to have polite staff and excellent food. It's gone down the drain. Steer clear. They laughed at me as I walked out with over charges and incorrect food. Really professional.