Papa Johns Pizza — Restaurant in Pico Rivera

I am writing to express my frustration and disappointment with the consistently poor service and subpar quality at your 4500 Rosemead Blvd, Pico Rivera, CA location. On multiple visits, I’ve had to wait an unreasonable amount of time just to be acknowledged at the counter. Once, I stood there for 20 minutes after being told, “We’ll be right with you,” before anyone asked why I was there. During my most recent visit, the person at the counter prioritized fulfilling orders for delivery services like Uber Eats over attending to customers who were physically in the store. When I finally received my order—a Shaq-a-Roni pizza—it was cold because it had been sitting on the shelf for so long. To make matters worse, the pizza was nothing like the advertisement. It had no extra pepperoni or cheese and was far from being NY-style—it was just a regular pizza with a thick crust. Employees avoid eye contact and are rude. I love your pizza, but I can’t keep wasting time and money at a location with low-quality food and service. I’m requesting reimbursement for my recent order and hope for...

I made a pizza order, everything I got was wrong! Not even, that. I asked if I can get a refund since they messed up. Unfortunately, my email tells me exactly what I ordered and when I explained what I ordered. She said no you’re lying! I said, why would I lie? I’m paying money for my food. Of course, I got angry and she inappropriately word and she like oh I’m rude but your cussing..I said well of course your saying I’m lying when I have it in email. Anyways, corporate will hear about this. The fact they were not patience about anything and the employees in the background were fighting with each other! Just plain horrible. They are so disrespectful. I will never ordered...

I would like to thank Rosalba Robles for her OUTSTANDING customer service. The first time I came to this place she assisted me and loved her so much. She has a LOVELY great attitude, very patient and VERY kind. Just because of her, it made me come back to this location even though it’s a little far from me, but it was worth it. If I get to come again, and she’s happened not to be in, I rather go to a different place. Thanks Rosalba for making me feel Soooooooo comfortable and welcomed. I really appreciate you. This place DEFINITELY have the greatest worker with the greatest customer...