Wendy's — Restaurant in Pilot Mountain

This Wendy's location at exit 134 is deeply problematic. I came through the drive through once and couldn't get anyone to come to take my order, so I parked and tried to come inside, but it was locked up.... At 10 am. I saw someone inside, so I tried the drive through one more time and the girl told me they weren't open because nobody came to work that day. That was a while ago.

I came back today and after waiting a few minutes for someone to take my order, I decided to just place my order inside. AGAIN the building was locked up and the dining room dark. I saw a car come through the drive through and get an order, so I drove through again and was able to place my order. I told the girl at the window that someone had forgotten to unlock the doors and she said the dining room wasn't ready to be opened yet. It was 10:30 am. How is this business even managing to stay open?

Aaannnddd.... Is still not great. Got one of their bacon, egg, and Swiss cheese croissants and when I opened it to make sure my order was correct, I noticed it had American cheese on it. I told the girl at the window and she said, "Yeah, we're out of Swiss." Um okay, but the time to tell people that it's BEFORE they place their order and pay for it. But then again, I guess they figure you'll be five miles down the road before you figure these things out. I took it anyway, because I didn't have time for it. The sandwich was cold. That's three strikes, I'm done trying here, which is a shame, because it's the perfect location when I have to travel south on 52.

Update: Okay, I'm REALLY done. LoL Had to lower my rating because this place just can't seem to get it together. Got their bacon egg and Swiss cheese croissant and was really looking forward to it. But then I bit into it and got a mouth full of rubbery gristle balls. Disgusted, I spit it out and realized they'd put sausage instead of bacon on the sandwich. I threw the whole thing away, because I wasn't able to separate the sausage from the cheese and at this point, I was too far away to return it and to grossed out to eat anyway. I won't be stopping...

Went through the drive thru around 9:20pm tonight. Placed my order for a salad and was informed that they were not accepting credit cards tonight. They were taking cash only orders and must have exact change! All I had was a $20o on me. I handed the $20 to drive thru and they looked confused. My order was for $8.85 So I searched through my loose change and only had quarters. I handed her $1.00 worth of quarters. I told the cashier not to worry about the 15 cents if she didn't have it. I was asked to pull up and they would bring me my change and my salad in few minutes. They brought my salad and my money in bills minus the 15 cents. Not sure why they weren't accepting credit or debit cards; Only exact change. An explanation would have helped or a credit given for future visit. It's 2am in the morning and I'm still somewhat annoyed by the inconvenience. But I know sometimes things happen that we can't control. Seems like drive thrus in general are not what they used to be. They keep getting slower or ask you to pull up and wait for your order. If they get your order correct, considered it your lucky day. I've waited as long as 27 minutes for a drive thru order. (Not at Wendy's, but McDonald's) That is unacceptable. Not to mention the outrageous cost of the food that's not even hot by this time and the fries are not hot or salted. Thought technology made things easier and more efficient. And the employees complain they deserve more money? If they can't speed up service at drive thrus and get orders correct, why should they make more money? Just some of my thoughts and wondering if anyone else out there is unhappy with the quality and decline of service at...

The only thing I can say nice is that the good was good. Other than that, all the employees are so ridiculously rude. I went through the drive thru and the woman shouts my total at me and says under her breath “any day now” as I’m counting out my money to give her exact change. Then she slams the door and starts shouting obscenities about me for no reason. All of this was totally unprovoked. Then a guy proceeds to hand me my food. But instead of handing it to me like most normal people would, he practically throws it at me and gives me a side eye. I pull off and say to myself “this is the most ghetto restaurant I’ve ever been to.” Then he sticks his head out the window and threats to fight me. I continued to drive off. This wouldn’t happen if you had actually decent people working there instead of a bunch of meth addicts. This is the rudest interaction I’ve ever had with a fast food employee and I’ve had some bad...