Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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Single staffed during peak hours on a nice day. Employee said that the crew left for the day because they were “slow” yet the floors and tables were a mess, things like lids etc low in stock and the cambros were low in stock and a complete mess. I felt bad for the girl trying to handle a long line plus online orders etc. I think she did a great job under pressure. I believe her name was Isabella. This location needs to get better at staffing for peak hours and if they are slow someone should be doing things to help the store operate more smoothly instead of just going home. Topping cambros and/or food prep, sweeping the floor, wiping down tables, it all helps. Attached is a picture of the training module made for employees NOT customers. I find it funny that someone placed this in clear view of customers as if it was promotional material for A.C.T. despite this being an internal training thing...
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Ordered a breakfast sub and changed it to Italian herb and cheese and I got flatbread instead. Ordered online. They also forgot one cookie but luckily I checked. Super disappointed at this subways as they don’t check modifications. This has happened to me twice now 🤬. Too bad I can’t get refunds through the app. I can’t go back either because I only have a 30 min lunch.
Update: they have gotten better at looking at modifications from the app. They do have good food. Servers do have a little attitude over the phone sometimes but other than that they are...
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Picked up sandwiches for the whole family today. Was excited the sweet onion sauce was back. Turns out it's not, they are just still using the bottle that says it and it has sweet onion teriyaki in it. Employee conformed it was sweet onion to me then when I said it was dark made up some excuse of it changes color in the fridge. Whole sandwich is ruined because of it and it's the second time I've been lied to about this. If your employees don't know what the sauce actually is they shouldn't be saying they do! I hate teriyaki and I'm done giving this...
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