Willy's Cinnamon Rolls, Etc. — Restaurant in Pittsboro

I placed an online order for shipment in-state. Immediately after placing the order I called the number on your website and left a message with my name, order number and stated that my order was a birthday gift and asked that a birthday message be included in the order.

Later that same afternoon, I received an email stating that my order had shipped. I never received a phone call in return regarding the birthday message.

My order was delivered next day. The recipient was outside at time of delivery and immediately took the box inside.

I have attached photos of the how the box looked both inside and outside, in addition to the "cinnamon rolls". There is absolutely no packing material, only kraft shred as filler (and not much of that). NO ice packs, no styrofoam, nothing to prevent the "cinnamon rolls" from shifting in box or staying cool. And clearly NO birthday greeting nor were they pacakged in the tin that is represented on your website.

Now to the "cinnamon rolls" themselves. They are mostly blobs of dough and virtually absent of any cinnamon. Also noted that they were nearly raw and had to be cooked for 30 minutes in order to be (barely) edible.

To say I am disappointed is an understatement. I am disappointed in the lack of attention to a phone message from a customer, the shoddy packaging, the utterly poor quality of the product itself. And the cost. You charge $3/roll so essentially you are charging $20 for shipping. For in-state, that's ridiculous unless you're going to pack the product in a manner that protects it from the aforementioned condition (ice packs, foam, etc...)

Someone responded to my email about this, promising to "make it right" and they were "SO VERY SORRY", also stating (twice) they will personally call me that afternoon after speaking to their "team" to investigate. Haven't received a call or email. Not sure what's to investigate (or why I should wait for that to happen). MAKE IT...

Willy's Cinnamon Rolls Coronation Quiche is a mouth-watering dish that I cannot recommend enough. The combination of fresh herbs and smooth texture of the fresh cream makes this quiche a standout dish. The blend of beans and spinach is perfectly paired. The Coronation quiche is a perfect choice for brunch this Saturday. The delicate balance of flavors and textures will surely leave you wanting more. I could not stop eating this quiche, it was that good! The pastry crust was flaky and buttery, and the filling was creamy and flavorful. The spices were perfectly balanced, and the fresh herbs added a lovely aroma to the dish. Overall, Willy's Cinnamon Rolls Coronation Quiche is a must-try dish that I would highly recommend to anyone looking for a truly satisfying and delicious...

Attempted to make online purchase of Willy's cinnamon rolls -- but online site stated there was a problem. Within 24 hours, I received email from one of their employees stating there was a problem with MY CARD -- and I was welcome to try another of my cards. They made no call to me (as they clearly had my contact information) or offer to explicitly help finalize my purchase. I routinely use my card (successfully) for online purchases -- so why would Willy's so casually assume the problem is with my card? Could it be their website?

Anyway, if this lax and passive company (and staff) is who you want to make purchases from, be my guest. For myself, I've lived decades without a Willy's Cinnamon Roll -- and I guess I'll go to my grave with that as part...