Dunkin' — Restaurant in Plainfield

I have never written a bad review but everyone I shared my story with begged me to do this. So here it goes; I come here at least four times weekly in the past four years and my worst experience happened in the past month, I was racially profiled, once I begin placing an order I already sense the rude tone! they have the worst customer service, They do not apologize when they delay you unnecessarily, they are rude! When you make two orders of same thing you get just one, this happened several times and they act like nothing happened when you report this, They team up against their customers, This must be a management issue not just a person, I was denied to make an order because I shared my dissatisfaction of being delayed on the drive- through after waiting 20 mins for my turn only to be asked to walk in to place my order instead. Courtesy demand you apologize for such inconvenience which I didn’t get and even when I shared my disappointment, I was yelled at and asked to leave and my order was not taken. I was called rude for sharing my disappointment. This happened Monday 10/02/2023. It was unbelievable! The treatment I got was extreme! I pray no one has to feel this way and something is done to change this service. I will definitely never go...

every morning I've been passing by once up to 3 ok that there could be a mistake with my drink but today morning just now I'm just in time to my job I tell them and they still don't do anything I order a caramel macchiato and they don't give it to me how I asked and now the last straw I ordered it medium and the indu that's there gave it to me long I order a bagel and everything ugly hard the bread they don't even toast it but I don't know how that bagel is that hard they do whatever they want if you go there because you spend money and they have to give you the order like you do the request and the one who is taking the order always has a bad attitude a young lady who is always at the window and besides they don't give the order right

It's not right how they treat a customer, especially when you ask for what you want and they don't care about giving you what you want, but rather they give you...

HORRIBLE customer service from the MANAGER. The workers ringing people up working drive through were so nice, I asked them if they had rung me up for 3 hashbrowns or 2 (I asked for 3) and they went to check and manager overheard and came at me with the rudest attitude ever. I wasn’t fighting for free food, I don’t need free food??! I told her I would pay for it since I didn’t get rung up and she walked away and said “ok have a nice day” . Confused I stayed there and asked what she meant by that? I was ready to pay for it and didn’t opposed the idea of me paying for it. She slammed the drive through window and rolled her eyes. So I decided to drive away, and will never be back. I’m sure they won’t mind but I simply don’t understand the managements rudeness, I was just...