Jimmy John's — Restaurant in Plainfield

Awful JJ's location with pitiful service and incompetent staff. Came in to grab two quick, easy order sandwiches, one being a slim. Confused employee messed up the register and had me redo my order but couldn't comprehend a slim turkey sandwich with cheese and mayo. Finally I was told that they won't add mayo to a slim sandwich- but they give it on packets to add yourself. Because the quick 10 seconds of adding mayo is such an inconvenience, even though the packets cost them more.

After more confusion at the register, I finally got my order and when I went to add Mayo; the sandwich has barely any turkey and no cheese- I had to give it back for them to add cheese.

As I was adding my mayo to my skimpy sandwich another employee came out from behind the counter with a different bag and said she had more order. She tried to take the sandwiches I just open and I told her the slim sandwich was fine after I added mayo, but she picked up my other sandwich in her gloveless hands. I told her to give me the unopened one since her hands touched my other sandwich. And once I got home, that one was totally wrong as well.

Unbelievably frustrating for such a simple order. I can't imagine how many other orders they've messed up. The slim sandwich was pitiful for $7.00 and didn't seem to have a full portion of meat. Probably the worst Jimmy John's I've been to for the 34 years I've...

April 17, 2021:

I prefer not to give any stars but I have no choice other than giving one. Based on the other reviews at the end of the day it most likely won’t matter anyway.

On Saturday afternoon my husband I stopped at Wags to purchase our dog some treats and we decided to stop at Jimmy Johns for a few sandwiches.

As we walked in we noticed about six staff members and no customers other than those in the drive thru.

We stood there for a few minutes and watched four people taking care of one order while the other two were taking care of another order. In the meantime only one person said “hi” but no one said “we will be with you momentarily.”

As we stood there waiting we noticed one person placing three straws in a bag while another person placed a few bags of chips in another bag. Mind you we are still waiting and yet no one said “we will be with you momentarily.”

Ultimately we just left.

One would think at least one person out of six would have approached us and proceeded to take our order.

Let’s be clear each and everyone of them looked up at us as we entered the store.

Very unprofessional to...

I had to come on here and leave a review! I am in awe of the redeeming satisfactory I received from the manager of this location today after I had a mishap with my order and unfortunately didn’t notice until I had gotten home. I had given them a call and spoke with the manager directly regarding this concern and issue with my order. She went above and beyond!! Not only offering to add a credit for this but to deliver to me no questions. I originally order through the drive through, She also added an item we had ordered and didn't receive in our total at the restaurant. She kindly made her way out to where I live with no questions! You would never know what this kind gesture did to my heart on this day. 🩷...