A2B Indian Veg Restaurant - Princeton — Restaurant in Plainsboro Township

Extremely Unprofessional Behavior by Manager at A2B, Princeton NJ

Dear A2B Management / @Senthil (Owner of A2B Princeton),

I’m writing to express serious concerns about the behavior of a staff member named Salik, who identified himself as the manager of your Princeton, NJ branch. Unfortunately, his behavior during our recent visit was extremely disrespectful, unprofessional, and entirely unacceptable for someone in a customer-facing role.

We were a group of four people who had reserved a table for five using your app. Due to unforeseen circumstances, one member of our group couldn’t make it. After waiting over an hour, we received a notification directing us to sit at table L1. However, Mr. Salik abruptly confronted us, demanding to know why only four people were seated, and began speaking to us in a hostile tone.

Rather than clarifying politely or helping to resolve the issue, he raised his voice, refused service, and even threatened to throw us out of the restaurant. His tone and words were not just rude—they bordered on intimidating and discriminatory.

There was no option in the app to update the party size, and we were not made aware of any policy requiring verbal confirmation before seating ourselves. We tried to keep the conversation calm, but Salik escalated it unnecessarily and made it clear he was not interested in resolving anything. Ultimately, we had no choice but to leave and have lunch elsewhere(please check your camera recordings if you want).

Frankly, his behavior raises serious questions about whether he is suited to represent your restaurant. He acted with zero accountability, no basic customer service etiquette, and total disregard for respectful communication.

I’m requesting that you seriously evaluate Salik’s conduct and determine whether such behavior aligns with the values of A2B. If A2B wants to maintain its reputation and grow in the competitive New Jersey market, it cannot afford to have someone like this as a representative.

Thank you for your attention to this matter. I hope you take appropriate action.

Note: Junior servants says he is big mad guy and he dont know how to behave...

I have been to A2B many times. I went today to A2B today (8/17/24) with with my family since my great grandmother was visiting. Our waiter's name was Riyas.

Anyway we ordered a bunch of dishes including my wife's usual dish - chili pepper corn. However this time we found this dish to be extremely spicy (far more than usual).

Anyway, the waiter doesn't offer to replace the dish when I told him. So I assumed he was going to take it off the bill. However, when the bill comes on it, I still see this dish on it. So I told him about it and he is apologizing but says they will still charge for it. So I told him I want to talk to the manager. He proceeds to try and convince me that he will still charge me for it but doesn't want to call the manager. I clearly asked for the manager. He then goes to another server who also tries to convince me that the dish comes spicy and tries to negotiate with me and says they can give me a lassi instead. First of all, the dish is like $14 and the lassi is not and also keep in mind, at this point we have already finished eating (including lassis) and are full. So I declined this offer and asked for the charge to be reversed.

Any decent restaurant with basic customer service would offer to replace the dish when the issue is raised or take it off the bill, but these guys proceeded to keep debating with me. I must have asked at least 10 times to speak with the manager but I am not sure why but they didn't call the manager. They then proceeded to tell the guy in the front who handles the seating. I again explained the situation to him but he also tries to convince me about spiciness of the food.

If your attitude is such that your kitchen staff makes FLAWLESS food and the issue is always with the customer... So be it! While they were still trying to figure out how to handle the situation. I had enough... Patience ran out. I made up my mind. NEVER going back. Pathetic customer service. You can keep my $14 for that dish plus the 18% tip which you automatically added to the entire bill. But you are not getting any further business from me and I will make sure others know about...

Disappointing Experience at A2B Princeton

Dear A2B Team,

I would like to share my recent experience at your Princeton location, which was quite disappointing. I have visited this restaurant multiple times before, and it has always been a pleasant experience, making this encounter even more surprising and frustrating.

I walked in with my two little children at 9:55 PM for dinner. Before arriving, I called the branch at 9.20 PM and spoke with a lady who assured me that we could walk in before 10 PM for dining.

Upon entering, I filled out the guest information on the tablet for a reservation and received a confirmation text at 9:56 PM. However, soon after, a staff member approached and mentioned that they were offering a limited menu. I explained that this was fine, as I was dining with my children. I requested a table with cushions, as my 5-year-old son cannot sit comfortably on a regular chair. There were plenty of such tables available, but I was firmly told that they were “reserved” and that I was not allowed to sit there. The tone of the staff member was rude and unhelpful.

When I raised my concern, another gentleman, who appeared to be the manager, stepped in but did not offer any assistance or attempt to address the issue. It was clear that he did not take the time to understand the situation or offer a solution.

This experience was frustrating, especially as a parent wanting to dine with young children. It was disheartening to feel disregarded, and it left my kids asking whether they would ever want to visit A2B again. Building a strong brand is not just about expanding and offering a variety of food, it’s about providing excellent service and treating customers with respect, particularly those with young children.

I sincerely hope that this feedback is taken seriously and that staff training is revisited to ensure that future interactions with customers are handled with courtesy and professionalism. The behavior I encountered was completely unacceptable, and I trust that steps will be taken to improve the customer experience at your restaurant.

Thanks...