McDonald's — Restaurant in Plano

Very rude management. Emily, the manager, tried to blame me for THEM giving me the wrong order. They clearly gave me someone else’s food. When I asked for the correct order she said that was not what I ordered. WTH? I explained what I ordered and what I wanted twice as slow and politely as possible, and she said it would cost more. Handed my card, here take my money and please give me what I asked for to begin with. They finally handed my order and said nothing. No thank you, nothing. I sat there for a minute staring at the two orange juices I had ordered hoping they would please hand them to me. The server asked me was there anything else I needed. I said can you give me the drinks I ordered? The manager came over again and asked what the problem was. I said I would like the orange juice that I ordered. She never apologized for their mistake of getting the order wrong or giving me someone else’s order. I know his is McDonald’s and all, but I just ask for decent customer experience. I’m not picky or difficult, but don’t give me someone else’s food and blame me when I bring it to...

I used to think this was the best McDonalds in the area. But for some reason lately every single time I come to the drive thru I have to pull up and wait and about half of those times my order is incorrect. When I do pickup the orders seem to be wrong or missing items about 2/3rds of the time. So I guess giving them a few extra minutes to verify the order is correct (even though it still has a 50 50 chance to be wrong) does result in a statistical increase in overall correctness. Always bring someone with you so they can help to check your order before you leave. Maybe call them a Ronnie Buddy. So, I guess this location is really doing it's part to drive people to connect better and spend more time together. So, 4/5 stars for relationship building. Edited months later, if you want to be made to pull forward every single time you go to McDonald's, come to this one. ...

They steal money!!! Don't go to this place!!!! The girl at the register swiped my bank card and then said it didn't go through and they could only take cash as her system was down... I asked her if she sure my card was not going to be charged and she said... Don't u trust me? Obviously it's a no!!!! After a day or so a charge showed up on my account I contacted the manager Perla and she was no help at all!!!! Giving me the run around and explaining all kinds of crap that I don't care about kept telling me she would contact me and never did so I had to keep calling her... Lastly she said no nothing was charged I show no record of your card so I contacted my bank and did a charge back!!!! I WILL NEVER GO THERE AGAIN SINCE THE MANAGER PERLA IS THERE ONLY TO COVER UP FOR HER EMPLOYEES THAT STEAL! I also asked the speak to someone above her and she said there...