McDonald's — Restaurant in Plano

absolutely horrible customer service. After getting off work I came into this McDonald’s around 8:20 pm. I work in home health/hospice at a home that houses 5 residents where I stay and on as a caregiver for 24 hour around the clock shifts so for this reason I carry small duffle bag of personal belongings & a laptop bag. I first used their restroom to change out of my scrubs and then approached the counter to order food. Before taking my order the girl told me “we are closing the doors at 9 so you’re going to have to leave then.” I said okay then sat down to wait for my order. While waiting another girl walked up to me and told me “we’re closing the dining room, So you need to leave.” I told her I had just ordered food that I was waiting on. I looked around seeing many other customers in the building and was puzzled as to why she would approach me. After receiving my order, I opened my food to discover an African American black hair in my fries. Still, I did not say anything. I chose not to finish my meal after that and sat there drinking my beverage and checking my email on my phone. AGAIN I was approached by the second girl who told me “WE ARE CLOSING YOU NEED TO LEAVE.” Very frustrated at this point i asked for her name which she refused to give me so I spoke to the manager (Cici) who’s name I got only because it was on her name tag. She said they were doing maintenance and the dining area needed to be cleared of guests by 8:30, contradicting what both she and the other employee had already told me. I was very confused as to why I would be the only customer approached and outraged when as i was leaving watched customers walk into the supposedly closed store without any issue. I have never in my life been treated so rudely by an establishment on top of the disgust of finding a hair in the food you’ve already started eating. Never again...

It is always said that they will get you at the drive thru. Missing food is one thing, how management reacts, is another.

I checked my bag for accuracy at the window. Sure enough, I was missing two apple pies. The first kid that served me was already away from the window and doing something else. The guy who happen to walk by just matter of factly, gave me the pies when I complained. No accountability for each order. They must lack an inventory system.

When I got home, the kids realized that the chicken nuggets were also missing. So I called the McDonald's right away and talked to Johnnie, the manager on duty. He asked me to drive back to pick up the nuggets. When I told him that I was already home, he said come back tomorrow and ask for the manager. I had to ask him three times for his name. Seriously, do they really expect our lives to revolve around McDonald's? The only reason we went to this store was because it was the only one that still had McRib sandwiches. All the ones near our house already took down their signs. Did they overstock the freezer with McRibs, or did they sell less than every other store in the area?

So we get to the dessert of our classic meal, and I noticed that the strawberry pie already expired (see picture). Is there anyone managing this place at all? Nobody is following protocol for food safety.

No straws, no ketchup, lids were all loose on the drinks. No effective training and accountability even on a slow night. No system to double check the accuracy of the orders. That's probably why they still have stock on the McRibs..... everyone already knows to stay away from this store. There's another McDonald's a few blocks west on Parker, go...

This store had no dine in customers besides 2 or 3. It didn't seem to be understaffed, but the service was very slow. I, for one, don't like being told to order the keyosk because the reason that I went there was to be served. It was not, and never my intention to have to order my own meal as if I worked behind the counter. With that and the employees speaking Spanish as they speak of my order, I find it very rude and insulting to be subjected to such an environment. I understand that Spanish may be their primary language, but when working in American companies, English should be the first only and primary language spoken. Do we have to learn Spanish, Arabic, Mandarin Bengali, etc. just because we have these different cultures in America? No, when you come to America, you should learn and speak English, and most definitely shouldn't have a bigoted attitude towards anyone. McDonald's do better with your hiring process pertaining to foreigners as well as American employees who have horrible people skills. The top guys should evaluate these standards for all stores and bring customers the service that they deserve as it is the public that makes you a fortune, but horrible attitudes and personalities will drive customers away. Drinks are watered down, fries are short, and to ask for condiments seems to be a crime because I heard a manager tell a paying customer not to return to her store because he asked for water. VERY SAD WHAT'S...