MOOYAH Burgers, Fries & Shakes — Restaurant in Plano

HORRIBLE CUSTOMER SERVICE If the customer service is any indication of how the food is prepared...it is a No for me.

I thought this establishment crafted burgers (made to order) making it gourmet in its preparation.- -Apparently Not

I thought a consumer had the right to ask questions about a service or item they were considering purchasing.-- Apparently Not Chief Complaints: -Employee exhibited a lack of knowledge of menu items ( I asked questions like what's this burger's serving size? Is it big enough for two people? portion control-related questions)* For some reason the above questions made the employee extremely frustrated. -The employee was rude ( Answering the questions repeatedly with what do you mean it's a regular 1/4 burger) -The employee became confrontational when I decided to go someplace else to eat. (EMPLOYEE started a confrontation because I would not accept his poor behavior or service.) When I finally verbally responded -Employee threatens to call the police while I am literally halfway out the door-already leaving- not asked to leave- already previously decided to leave(exhibits a racial undertone that is not unique to the "while black social scenarios" ----refusing bad service while black or making a verbal complaint while black hurry up and order while black and you are not a valuable consumer to this restaurant).

Self Disclosure: I am the parent of a child with special needs. When we go out into the community I let him independently scan the menu and select the food items of his choice. It's Saturday at about 2 pm area eateries are bustling with customers. Not this particular Mooyah however. I walk in there is no employee insight. So I say, " Hello, are you all open?" An employee appears and states, "What can I get you?" Okay, still no big deal. There is no customer in the place just myself and child. I went on letting my child scan the menu asking him what would you like. The employee is visibly frustrated and rushing me along to order. Note there is no other customer waiting. Slowly his tone is detouring me as a customer. So my child completed his order it was my turn. At this point, the employee is extremely frustrated. My questions about the menu and the food's features make him visibly frustrated and impatient. Then two teenage consumers walked in. That did it now I am clearly wasting his time trying to spend my money there. His impatience transferred to his tone at this point. He responded to my questions about menu items abruptly without clarity.

My perspective: He wanted me to hurry up and order. Additionally, he did not exhibit any knowledge of the menu. After ignoring his behavior, I decided I didn't want to spend my money there. I told him I decided we are are going to go someplace else. That was all it took he said with an elevated tone that's fine, thank you. On my way out I said no wonder this place is empty. He then went off saying no it was empty because of something to do with rush hour. I told him maybe it's your poor customer service and lack of hospitable practices. He responded are you done or do I need to call the POLICE. Really Really Really? I was livid-- the police when I was already leaving and you started a verbal confrontation with a possible consumer. All and all- I never force myself or money into places where I...

I visited this past Sunday. I was absolutely craving an MDC, some chips, and a shake while watching some NFL. Unfortunately, I received a nice shabby helping of indifference, derelict of duty, and unprofessional behavior from the youngsters behind the counter.

I have visited this location before with no issues. I always order the exact same thing. So, I came in, ordered as I normally do and took a seat. A considerable amount of time passes and I have yet to hear my name called for a routine order. I noticed an elderly man preparing what appeared to be online orders or perhaps app orders. I see a burger on a tray next to him...just sitting there. I then looked towards the register to see 5 to 6 young men huddled together laughing and watching the game. I blew it off, and figured I'd refill my soft drink and give a bit more grace and patience.

Next thing I know, another family comes in, places their order, took their seat, and lo and behold what do I hear across the PA? They call that family's name and give them their food. I then looked back up near the area where you pickup your order and I notice my burger still sitting there on a tray.

At that point, I approached the counter and asked the elderly man if there was some kind of issue with my order - I explained that I had been waiting nearly 10 minutes and that I had noticed others who arrived after I did having already received their orders.

The elderly man ignored me and continued making the online or app orders. Suddenly, one of youngsters watching the visiting with coworkers near the register - a Hispanic Male with a ponytail - comes up and rudely raises his voice saying, "You ordered chips, everyone else ordered fries - chips take longer to prepare!"

I then looked behind him, and what do I see? A large pile of chips sitting beneath a warming element ready to go.

I decided to just forego the argument, and go back to the front of the store and get a refund since I was clearly being denied service for some reason.

Ponytail fella then approaches the register and says, "Your food is ready now." I explained to him that I was not willing to pay for cold food. He attempted to argue and start a verbal exchange over the ordeal. I refused the advance, and reiterated that I would not pay for cold food and deliberate subpar, disrespectful service.

I eventually received the refund and went about my way to Rodeo Goat instead. Better burgers, and most importantly better human beings there that will treat all customers with equal respect.

Moolah #170 needs to get with it. Get your heads out, and realize that you are not entitled to the customers' money and patronization.

You must provide equitable service in exchange for the money that the customer pays. If you cannot do this, put a sign on the door explaining this in detail, so we can all refrain from...

This was possible the worst service we have ever received. We got to the restraunt at about 8:20. While we were ordering food from the kiosk they put up ALL of the chairs in the dining area, leaving us nowhere to sit. After we installed chairs to be able to sit, we got our food. All but one meal was wrong. Some missing ingredients such as the beer cheese on the pretzel pub burger. After explaining everything wrong and missing they said they would bring the missing stuff to us. After a few minutes they brought over one of the three missing sides. Went back up and they then grabbed the chips out of a container (they were stale and old). I asked about the sweet potatoe fries and they said they already gave us the fries. I proceeded to go over the receipt for a third time with them to show we ordered multiples. While waiting for those we had all finished our meals so I told them to just refund me versus waiting for the fries. The person who said they where the manager said since I ordered on kiosk I would have to call. I asked who and he just shrugged. All of this while they kept locking the doors not letting people in and people who where in had to wait to be left out. All of this was before 9 when they closed. Multiple times people who placed online orders had to stand at the doors knocking to get let in to get the food they ordered. This is just horrible customer service as well I am sure a violation of the fire code. Even after all the ordeal and waiting on food we still left before 9.

Emailed as requested and still no reply. Sent complaint through app and got reply saying would be contacted in 48 hours. It’s...