Scooter's Coffee — Restaurant in Plano

I wasn’t going to write it but I felt like the recovery was sad. I always order a XL white mocha with extra ice and a maple waffle sandwich. I come on my days off cause I am a store manager at Sbux. I got to the window this day and they tried to hand me a large with extra ice, so naturally I said I ordered an extra large. The employee at the window looks at me and says “we heard large”. So I told him well can I get an extra large. He replies “well we heard large and I’m gonna have to charge you the difference, make sure we hear you next time”. I wasn’t going to say anything but that prompted me to say well I always order the same thing every time I come and I was just here yesterday getting the same thing. I don’t mind paying the extra 50 cents but what I do mind is the fact that your first reaction was to blame me. I don’t need to choose scooters, but if that’s how I will be treated I won’t return. After he charged me the extra and I waited for the remake when he went to hand it out to me he said I’m sorry but we didn’t hear you. So I asked for the manager cause why is a miscommunication my fault? I understand you didn’t hear me so the person taking the order made the mistake but I’m the one paying 7 dollars for a coffee and more the...

Came here for the first time by recommendation. Was greeted by the most cheerful person over the speaker, she made me feel like it's not a dreadful morning (I'm not a morning person). I get a little anxious ordering coffee because it's not part of my routine but the way she listened and repeated the order was like walking along with me. It was simple, quick, precise. I can't express how much I appreciate that. The person a the window was nice too. I had ordered 3 drinks and asked for drink carrier. Would suggest to ask the customer if they need a drink carrier when taking payment especially if there's more than 2 drinks. My only feedback is the Matcha Latte with oat milk could use more matcha powder. It tastes like oat milk with a hint of matcha. Most people who order matcha are here for the flavor profile of the tea, not the addition. Also, the person over the speak did great asking if I'd like donuts to start. I forgot what else she said but now I know to check out...

• NOT RECOMMENDED ** Would you like an argument with that order????

Very sad. This has been my daily or at least many times a week go to for many weeks. The owner told the staff to cut back on whipped cream on the drinks and it’s noticeable. Must have been other changes. Not used to push back at the drive through window. Really not a pleasant experience. They remade a different drink as I came back because my order was un drinkable. The remake was drinkable but minimal whipped cream per the owners orders and the entire experience was bad for a luxury drive through item. I won’t be returning to this location and they are across the street from my home. For now I’ll go to my second location off Custer & Parker. They have been pleasant and I’ve had no problems with the product there.

Very sad. This location/franchisee is harming the name of the Scooters product and expect this location not to survive under current management...