Palnadu Ruchulu — Restaurant in Pleasanton

Firstly we have visited their for dinner We ordered biryani and the pieces in it are spoiled and getting smell while we were eating we told to them they didn't apologize us and they have taken the full payment worst experience, we thought it would happen sometimes and Secondly we visited again for dinner we ordered butter Nann & palak paneer curry the curry it was out to throw it was very sour in taste we informed to them again they didn't told any apologize and they have given some other curry to taste and one of my friend he is Brahmin he doesn't eat any non veg he ordered palak paneer with Nann it was spoiled and second curry they have given contains chicken piece in it is he doesn't eat any non veg he got the chicken in second curry it was very very bad experience on the same day we ordered appetizers they did not bring any appetizers to us and they were given bill to the All mistakes . Owners are not taking it seriously around us many people are giving more complaints and people are walking out because they did not get the food in right time . This is worst restaurant I had visited very worst in the Bay area , iwould have given complaint to the...

Went here to try the food, as reviews were ok, but I doubt they were really written by people who tried the food or their friends. We ordered Pulav with goat fry and gongura paneer biryani, pulav was ok, goat fry was average, it was not fresh. Gongura paneer biryani was awful, just added gongura paste to paneer and rice, gongura was raw, when we asked about it answer was we mill make sauce kind of and will add it, so that is what it is. And there was little rice on top and full of raw uncooked gongura paneer paste, if u see pics u might understand. When we were not satisfied with what they gave us, atleast they should be sorry, but no they don’t want to get the other cooked one atleast but no, u need to pay without any questions asked kind of attitude. I have been to so many restaurants in different places atleast restaurants will make sure to fix it but these guys are not here to deliver food for what we pay for. We are paying money they are not doing any free service that whatever they give we should eat even it’s not prepared properly. I’ll definitely not recommend this...

We had the worst experience with both the food and the bill (customer service). Three families went for dinner together. We asked the staff to combine the tables, and they agreed. One of our friends requested to order food separately, and they said okay and took our orders. When we received the bills, they gave us three separate bills but charged an extra 15% ($15) gratuity for a large party on just one of the bills. When I asked about the extra charge, they said it was because we were dining together. I pointed out that they had given us separate bills and food, but they responded irresponsibly. They also mentioned that for parties of 5 or more, they automatically charge a large party gratuity. I've been living in the Bay Area for almost 11 years and have never encountered this before; I've only heard of a gratuity charge for parties of 10 or more. It’s not about the $15—it's about their irresponsible customer service and the worst food experience we had. We gave them polite and honest feedback aboutthat the biryani was dry...