Dunkin' — Restaurant in Pleasantville

Went thru the drive thru around 940am or so today to get my order and ask for sweet black pepper bacon but idk that it came as a side of bacon- so I asked for the sandwich. I was parked and got my food - as I’m eating I find parchment paper in my food. I immediately turn around and go back. I ask for a supervisor bc I found paper in my sandwich -the young man says that they aren’t here. So, a lady named Helene comes up and says she isn’t here she counted money and left she literally worked 7 days. I said how are you running a shift without a supervisor?! Helene says because we know how to open the store. So a few patrons heard that I had paper in my sandwich one guy left and Helene says he doesn’t even get food he gets a coffee it’s not like she found a roach in her food. So she gets confirmation to refund me the money from the manager that was on the phone As I’m getting my refund Helene says well it was an honest mistake I watched them make the sandwich. I hope this location hires more employees and management because a shift without a supervisor is unheard of. I wish I could send video of the piece of paper folded into my food smh I get it we make mistakes but when it comes to folks food it’s nice if someone goes the extra mile to make sure it’s...

I am disabled with multiple scrolosis and had pulled into this dunkin Donuts to purchase coffee and donuts for me and my family to return back to NY after we visited Atlantic City for our vacation I had to use the restroom so bad that the two workers has told me the bathrooms were out of order witch was a lie And I have it on video as I was pleading to them to allow me access to there bathrooms I just got off the phone with the manager who confirmed that the restrooms were not broken it happened yesterday at 7 pm then the worst had happened and had to drive all the way back to NY in crap!! This was inhuman and very inbarrasing SO TO THE OWNER OF THIS DUNKIN DONUTS CALL ME AS SOON AS POSSIBLE I WILL TAKE THIS TO THE MEDIA ASWELL WITH MY VIDEOS AND PICTURES AS YOUR 2 EMPLOYEES WERE LAUGHING AT ME AND SAYING WELL THEY DON'T HAVE TO USE THE BATHROOMS I JUST CALLED THE STORE AND SPOKE THIS MORNING TO YOUR MANAGER WHO CONFIRMED THAT THE RESTROOMS WERE AND ARE WORKING...

Terrible drive through staff. Have gone through there 3 times in the last 6 months, haven't gotten my order right once. This morning (8/19), ~8:05 went through the drive through. Ordered a large iced mocha, normal cream and sugar, hash browns and a Boston cream. Got an iced coffee only marked for 4 cream and 4 sugar, so I guess we didn't feel like doing the mocha today, plus didn't get any hash browns despite being charged. In addition drive through staff was rude, told me to pull forward without confirming anything on the order, then when I was checking the bag was commenting "that's all of it ain't it" then motioning for me to move before I realized the hash browns weren't there. Only thing they got right was the boston cream. Going to just get my coffee at wawa across the street or hit the dunkin closer to my house. Staff at this store...