We've been loyal customers of this restaurant for years, ordering weekly during my pregnancy and making it our go-to for special occasions. Recently, after spending over a week at the hospital with our son, we were looking forward to enjoying our favorite comfort food the night before his discharge.

Unfortunately, this order reinforced an ongoing issue we've experienced here - their problematic packaging system. When ordering multiple dishes (more than two), the containers consistently collapse on each other due to overpacking, resulting in spilled food. This time, half of our dishes ended up at the bottom of the bag. Being in a hospital room with limited space and no access to extra bowls or cleanup supplies made this situation particularly frustrating.

The food itself deserves praise - the flavors are consistently amazing. However, what really disappointed us was the owner's response to our feedback. When I reached out (not seeking compensation, just hoping for improvement), they offered to send a gift card if I provided the receipt. After I followed through with the requested information, they simply ghosted me, viewing my follow-up message without responding.

This lack of follow-through is especially disappointing given our history with the restaurant. A simple acknowledgment and commitment to improve their packaging would have sufficed - there was no need to make empty promises of compensation.

Pros:

• Exceptional food quality and flavor
• Convenient location
• Usually good portion sizes

Cons:

• Consistent packaging issues leading to spilled food
• Poor follow-through on customer service promises
• Management seems unresponsive to feedback despite multiple similar complaints

Unfortunately, we've stopped visiting this establishment. While we miss the delicious food, we can't justify continuing to deal with the packaging issues and disappointing customer service. If management improves their packaging system and takes customer feedback more seriously, we'd love to return.

Tip for potential customers: If ordering takeout, request dishes in separate bags or limit your order to 1-2 items per bag to avoid spillage issues.​​​​​​​​​​​​​​​​ Or just avoid ordering out all together.