Pho Ha Vietnamese Restaurant — Restaurant in Pomona

I'm sad that this is what's happening, but I'm editing my original five star review.

TL; DR: Pho Ha staff misplaced our card, and we had to leave without it. It was later located after we'd already canceled the card. We received no apology until my partner left a negative review online, which my partner updated after the card was located. The owner's updated response now places the blame on us. You should not treat your customers this way. To potential customers: the food is great, but don't expect respectful customer service, especially if the staff make a mistake. Visit at your own risk.

Full review: The food is great. My partner and I have been coming here for years. We bring our family here. We recommend it to our friends. We have truly loved this place. Unfortunately, a recent negative experience and the owner's response (or whoever is managing their online presence) is not helping. We're genuinely sad to have this kind of interaction with what had been one of our favorite local businesses.

My partner and I visited Tuesday; after we'd finished, my partner handed his card to a staff member. They took the card to the register, charged it, and then misplaced the card. We waited for a while as they looked. While we were still there, we received no apology. We're all human; it's not hard to lose a card, but it helps a lot if you at least say that you're sorry for causing your customer that kind of inconvenience. We ultimately left; after a few hours, my partner canceled the card. We received a text later that night saying they'd found it tucked underneath the card terminal, so that was good news, though there wasn't an apology in that text, either.

My partner left a negative review that evening. At first, the owner (or whoever is managing their response to reviews) apologized, so my partner updated his review to 4 stars. Now, however, the updated reply says that we "left and lost the credit card." No, we left after a staff member lost the card. The reply says that they "found it for" us; that's what the staff should have done after the staff lost it. My partner didn't put the card under the terminal; he didn't even go up to the counter until he needed to get the card back so we could leave. The owner goes on to say that we "should be thankful." I am indeed glad that they found the card that they lost, but I just don't get the updated response. If I'm misunderstanding their point, I'm more than happy to update this review after someone reaches out to clarify. Misplacing the card was an honest mistake; failing to apologize for it until it had been posted online and then responding as though we've done something wrong and should be grateful that you found our card that your staff lost is just not the way to go. I know that things are tough right now; the holidays are stressful, and a lot of people are sick, so tempers flare up. Still, it's pretty disheartening to get that kind of response from a business you've been going to with family for a long time. Please don't treat your...

Pho Ha is a tasty standard pho spot that delivers consistent food. It's one of the better pho restaurants in the area. The menu is expansive and has the standard dishes found in a typical pho restaurants. +1 for opening early in the morning. Pho Ha is located near Holt and Indian Hill in a meh neighborhood. They have been around for as long as I can remember, so they have withstood the test of time. Pho Ha has also recently undergone a remodel and expanded its size by three fold. The place gets pretty busy but there are plenty of tables. The atmosphere remains casual but everything is cleaner, new, and a bit modern. Service is friendly and the food arrived within a reasonable amount of time. However, you may need to flag down someone for service and bring your check up to the cashier.

Bun with grilled pork, bean curd wrapped shrimp paste ($7.75) and add egg roll ($1)

There's no twist to this standard dish and it was executed well. The vermicelli noodles tasted fresh and were not dry, old, hard, or mushy. The pickled carrots added a nice saltiness and tang to the dish. The mixed springs, cilantro, scallions, and bean sprouts were fresh. The pork was tasty and well-marinated but a bit dry. The egg roll and shrimp paste were tasty and flavorful. Overall, the dish was fresh and tasty. I will get it again!

The parking situation is ok. The lot is medium in size but fairly busy. It's also right next to a Food 4 Less, so there's also parking there. The neighborhood is meh though.

Cliffs: one of the better standard pho spots in the area but in a meh...

I have been eating at Pho Ha since I was sixteen years old. I am now 25. Since then, this restaurant has expanded in size, and remodeled their decor and structure. I have noticed that when restaurants remodel, their cuisine changes, but this isn't the case with Pho Ha. From day one, their food has maintained their savory, bold flavors. Nothing falls short here. I began my Pho Ha journey by eating their combination pho, which then, was to die for. I only say "then" because I recently transitioned from meat eater to vegetarian. I am now officially obsessed with their vegetarian pho. This soup is literally my go-to meal any day of the week. Heck, maybe every day of the week. Their noodles are ALWAYS cooked to perfection. I have had my fair share of pho from a variety of places in L.A. county and let me tell you, none of them compare. The broth as well is excellently prepared with the right amount of oil to water ratio. You know when you get soup that is too oily? Yeah, that's not the case at Pho Ha.

If you aren't in the mood for a hot bowl of pho, they have you covered with a banh mi, spring rolls( holy cow their veggie spring rolls are amazingly refreshing), stir fry, etc.

Needless to say, if you find yourself contemplating where you could eat next, give this place a try. It will quickly...